Field Clinical Specialist TMTT – Ontario in Mississauga, Canada

Location: Ontario

BU – Transcatheter Mitral & Tricuspid Therapy (TMTT)

Mitral and tricuspid regurgitation impacts millions of people globally, yet it often remains under-diagnosed and under-treated. Edwards’ ground breaking work in TMTT is pioneering an innovative, life-changing solution for patients by offering heart valve repair/replacement without the need for open heart surgery. We are focused on partnering with cardiologists and clinical teams to transform patient care with devices supported by clinical evidence. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey!

How you’ll make an impact:

Provides expertise and clinical insights on the device, procedure and protocol to hospitals/physician teams.

Key Responsibilities:

• Responsible for certification of the centers, physicians and other related staff, as well as Edwards Lifesciences (EW) personnel and as outlined within EW Standard Operating Procedures (SOPs)

• Interact with Key Opinion Leaders (KOL) and proctors

• Provide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.

• Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.

• Business Intelligence

• Educate and train physicians, hospital personnel and hospital staff on technical matters related to investigational products and procedures through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs.

• Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of patient outcome.

• Provide training and guidance to new Field Clinical Specialists

• Plan and implement growth strategies within focused accounts in partnership with the Sales and Sales Management

• Responsible for upselling in key strategic accounts working in conjunction with Business Managers

• Validate software and hardware updates in the field as applicable

• Learns the product(s), physiology, anatomy, applications and “language” of the market and Edwards Lifesciences

• Fully monitor clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with the National Sales Manager (NSM) and the appropriate Sales Specialist.

• Other incidental duties

What you’ll need:

5 years of experience in previous related medical device and/or clinical field.

Cardiac/Structural Heart experience is preferred. Cardiac Imaging and/or Echo experience is an asset.

Bachelor’s Degree in in related field.

Training experience in clinical / technical environment is preferred

What else we look for:

• Proven expertise in MS Office Suite and ability to operate general office machinery

• Strong written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills

• Excellent problem-solving and critical thinking skills

• Full knowledge and understanding of cardiovascular science

• Full understanding of cardiovascular anatomy, pathology and physiology

• Full understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting

• Ability to manage confidential information with discretion

• Strict attention to detail

• Ability to interact professionally with all organizational levels

• Ability to manage competing priorities in a fast paced environment

• Must be able to work in a team environment, including inter-departmental teams and key contact representing the organization on contracts or projects

• Ability to interact with senior internal and external personnel on significant matters often requiring coordination between organizations

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control