Fairmont Gold Supervisor


Full job description

Company Description

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Job Description

Fairmont Gold Supervisor

Reliable and engaging. As Fairmont Gold Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

At Fairmont Hotel Vancouver, our exclusive lifestyle hotel floor, Fairmont Gold, is a privileged hotel-within-a-hotel experience featuring 67 newly renovated guest rooms and our exclusive Fourteenth Floor Heritage Suite Collection. The Fairmont Gold experience includes personalized concierge service, private check-in, an exclusive lounge with daily food & beverage offerings, and elevated amenities.

Our Culture and Benefits:
An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do

The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place

The opportunity to live, work and play across the world through our employee travel and internal transfer programs

A competitive rate starting at $27.00 per hour with annual compensation reviews based on market, performance, and capabilities

Complimentary meal through our Colleague Dining Program

Complimentary uniform laundering

Complimentary hotel stay with breakfast for two through our BE OUR GUEST program

Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide

The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939

Free learning programs through our Academies and discounted eCornell courses

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE

Annual paid vacation, sick leave, up to statutory holidays and birthday leave

A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits

A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)

A monthly travel reimbursement for TransLink monthly passes

What you will be doing:
Consistently offer friendly, professional and proactive guest service

Lead and supervise the Fairmont Gold floor to ensure Fairmont Gold Standards are followed

Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests

Monitor maintenance and appearance of the Fairmont Gold product (rooms, lounge, food & beverage, etc.)

Review all Fairmont Gold reservations to ensure guest requests are met or exceeded

Provide exceptional Concierge information about local and area attractions

Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty

Ensure the highest possible revenues and rate integrity Fairmont Gold rooms, working with the Front Office team on daily upsell programs

Follow department policies, procedures and service standards

Follow all safety policies

All other duties as assigned


Your experience and skills include:
Service focused personality is essential with a minimum of 2 years’ experience in food & beverage required

Previous supervisory experience in guest service a strong asset

Serving It Right certification required

Experience working with Opera or related Property Management System required

Strong interpersonal and problem solving abilities and the ability to lead by example

Knowledge of Metro Vancouver, its history, activities and attractions

Superior communication skills, both verbal and written, and professional appearance/presentation

Ability to work well under pressure in a fast-paced environment while managing multiple priorities

Ability to work independently and cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Computer literate in all Microsoft Window applications required

Ability to type at least 55 words per minute

Highly responsible & reliable

Ability to work a variety of shifts including early morning and late night

The physical job requirements include but are not limited to:
Frequent standing and walking throughout shift

Occasional kneeling, bending, pushing, pulling, and lifting up to 20lbs

Occasional ascending or descending ladders, stairs and ramps

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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