Fairmont Gold Supervisor
October 13, 2023
Full job description
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.
Fairmont Gold Supervisor
Reliable and engaging. As Fairmont Gold Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
At Fairmont Hotel Vancouver, our exclusive lifestyle hotel floor, Fairmont Gold, is a privileged hotel-within-a-hotel experience featuring 67 newly renovated guest rooms and our exclusive Fourteenth Floor Heritage Suite Collection. The Fairmont Gold experience includes personalized concierge service, private check-in, an exclusive lounge with daily food & beverage offerings, and elevated amenities.
Our Culture and Benefits:
An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
The opportunity to live, work and play across the world through our employee travel and internal transfer programs
A competitive rate starting at $27.00 per hour with annual compensation reviews based on market, performance, and capabilities
Complimentary meal through our Colleague Dining Program
Complimentary uniform laundering
Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
Free learning programs through our Academies and discounted eCornell courses
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE
Annual paid vacation, sick leave, up to statutory holidays and birthday leave
A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
A monthly travel reimbursement for TransLink monthly passes
What you will be doing:
Consistently offer friendly, professional and proactive guest service
Lead and supervise the Fairmont Gold floor to ensure Fairmont Gold Standards are followed
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Monitor maintenance and appearance of the Fairmont Gold product (rooms, lounge, food & beverage, etc.)
Review all Fairmont Gold reservations to ensure guest requests are met or exceeded
Provide exceptional Concierge information about local and area attractions
Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
Ensure the highest possible revenues and rate integrity Fairmont Gold rooms, working with the Front Office team on daily upsell programs
Follow department policies, procedures and service standards
Follow all safety policies
All other duties as assigned
Your experience and skills include:
Service focused personality is essential with a minimum of 2 years’ experience in food & beverage required
Previous supervisory experience in guest service a strong asset
Serving It Right certification required
Experience working with Opera or related Property Management System required
Strong interpersonal and problem solving abilities and the ability to lead by example
Knowledge of Metro Vancouver, its history, activities and attractions
Superior communication skills, both verbal and written, and professional appearance/presentation
Ability to work well under pressure in a fast-paced environment while managing multiple priorities
Ability to work independently and cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Computer literate in all Microsoft Window applications required
Ability to type at least 55 words per minute
Highly responsible & reliable
Ability to work a variety of shifts including early morning and late night
The physical job requirements include but are not limited to:
Frequent standing and walking throughout shift
Occasional kneeling, bending, pushing, pulling, and lifting up to 20lbs
Occasional ascending or descending ladders, stairs and ramps
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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