Extra Help: Library IT Assistant

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Type of Position:
Clerical

Workstudy Position:

No

Job Type:
Temporary (Fixed Term)

Work Shift:

Sponsorship Available:

No

Institution Name:
University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock’s thriving cultural community and a major component of the city and state’s growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department:
Ottenheimer Library GAs

Department’s Website:

https://ualr.edu/library

Summary of Job Duties:
The Extra Help Assistant-Library Student IT Assistant is a part-time, non-benefits-eligible position within Ottenheimer Library and the Learning Commons responsible for end-user support and assisting the IT Coordinator with the technical operations by providing IT-related hardware, software, and administrative/clerical duties. The position requires working 12-15 hours per week. This position is governed by state and federal laws, and agency/institution policy.

Qualifications:

Required Education and/or Experience:

• Must be currently enrolled at UA Little Rock;
• High school diploma or equivalent.

Preferred Education and/or Experience:

• Two (2) or more years of relevant experience.

Job Duties:

• Provide direct support to users both virtually and in person in a responsive, customer service-focused manner;
• Coordinate as necessary with the service desk operation within IT Services;
• Under the direction of the IT Coordinator, perform systems management for technology including setups, configurations, repairs, deployments, software upgrades, patch management, and inventories;
• Report on status, success, problems, and outages in a professional and timely manner;
• Perform other work-related duties as assigned.

Knowledge, Skills, and Abilities:

• Demonstrated technical competency;
• Strong technical documentation skills;
• Demonstrated analytical and problem-solving abilities;
• Commitment to excellent customer service;
• Ability to work among a diverse and inclusive staff and clientele;
• Good written, oral, and interpersonal communication skills;
• Ability to present ideas in user-friendly language;
• Ability to work independently and in groups;
• Keen attention to detail.

Additional Information:

Please upload all required documents in the “Resume” attachment section of your application (before hitting the submit button), if you want to be considered for this position.

Salary Information:

Minimum wage

Required Documents to Apply:

Cover Letter/Letter of Application, Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

JB Hill, Ottenheimer Library Dean
jbhill@ualr.edu
501-916-6186

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
No Background Check Required

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas at Little Rock is an equal opportunity employer committed to a diverse workforce.

The University of Arkansas at Little Rock is an equal opportunity, affirmative action employer and actively seeks the candidacy of minorities, women, veterans, and persons with disabilities. Under Arkansas law, all applications are subject to disclosure. Persons hired must have proof of legal authority to work in the United States.

Constant Physical Activity:
Grasping, Hearing, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Stooping, Talking, Walking

Frequent Physical Activity:
Balancing, Climbing, Crawling, Crouching, Kneeling, Lifting

Occasional Physical Activity:
Crawling, Crouching

Benefits Eligible:
No