Event Services Manager – Embassy Suites Dorado Del Mar Beach Resort

Job title:

Event Services Manager – Embassy Suites Dorado Del Mar Beach Resort

Company

Hilton

Job description

The is looking for an Event Services Manager to join their team.Embassy Suites Dorado del Mar Beach Resort’s private beachfront rests on Puerto Rico’s northern coast, looking out over the Atlantic Ocean, 10 minutes away from Manuel Morales Beach and central San Juan is 21 miles from the door. This is a perfect opportunity to join the team in an entry level position and thrive as you will be acting as a liason between the client and the hotel and ensuring all events are executed to the highest level.Shift Pattern: Flexible availability required, some weekends as neededWhat are the benefits of working for Hilton?*Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employmentWhat will I be doing?An Event Services Manager executes all aspects of the written sales agreement and corresponding arrangements between the hotel and customer during the meeting or event. You will be responsible for directing each department within the hotel as to their specific role in the on-site convention. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of group business for future dates. This positive client experience maximizes revenues through effective up-selling of products and services which promotes services for future group business.Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provides direction and supervision to affected departments and team members during execution of meeting and/or event
• Directly serves on site group and catering customers in a proactive manner relative to logistics of group room block, food and beverage, public meeting space/exhibit hall, ancillary and vendor services, affiliates/exhibitors and related billing processes
• Analyzes customers’ service and product needs and financial issues of in-house groups; recommends and acts upon appropriate resolution of customers’ concerns while maintaining profitability
• Using computer systems (Word, Excel and department systems) prepares reports, correspondence and analysis relative to group activity.
• Participates in internal and external meetings as determined by the Director of Meetings and Conventions i.e., forecast, menu review, department, pre-cons, operational department pre shifts etc. Participates in internal and external training and industry events; i.e., Customer Focus Meetings and Conventions, Front Line Leadership, CPR, ACOM Institute etc. Participates in development and measurement of personal and team goals and action plans
• Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel
• Ideal candidate has the passion for events and wants to learn and grow within Hilton.

What are we looking for?As a team member serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organizational and planning skills
• Experience in a similar role with a proven track record

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

Expected salary

Location

Dorado, PR – USA

Job date

Fri, 29 Mar 2024 08:42:15 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobs-near-me.eu) you saw this job posting.