Enterprise Customer Success Manager

  • Contract
  • Anywhere

Altium

Remote

 

 

⚡️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

  • Constant innovation has created a transformative technology, unique in its space
  • More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
  • We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the Role

The Enterprise Customer Success Manager (CSM) is responsible for maintaining consistently high levels of satisfaction, adoption, retention and expansion within assigned accounts. This will be achieved by building and maintaining strong relationships with customers by helping them access and adopt Altium 365’s industry-changing capabilities and enjoy the full value of our services. 

A Day in the Life of Our Enterprise Customer Success Manager

  • Build relationships with key stakeholders and become their trusted advisor
  • Work with assigned customers to ensure they are leveraging the capabilities of the Altium 365 platform effectively and finding value in our services
  • Understand the customers’ business objectives and map them to a success plan that drives and demonstrates positive business outcomes (ROI)
  • Lead Onboarding with a heavy emphasis on change management and accountability
  • Monitor customer’s product activity with proactive health checks when necessary
  • Work closely with our Sales, Technical Support, Product Marketing, Product Management and Product Development teams to drive customer retention
  • Drive renewal and expansion through increased product adoption and increased usage
  • Serve as the Voice of the Customer by providing customer feedback to the product team to inform the roadmap
  • Provide overview of product functionality and share best practices 

Who you are and what you’ll need for this position:

  • Knowledgeable on electronic design and electronic lifecycle management, EDA and MCAD software (Preferred)
  • Proven customer management skills with large, Enterprise accounts in B2B business (e.g., Aerospace, Consumer Electronics, Automotive preferred)
  • Demonstrated effectiveness in multi-faceted digital transformation projects (Preferred)
  • Proven ability to effectively lead teams and change behavior
  • Strong orientation toward problem solving with a systematic and managed approach
  • Self starter, attentive to detail
  • Exceptional executive-level communication, presentation, and interpersonal skills 
  • Flexible and adaptable; able to work in a fast paced environment with lots of change and uncertainty

:sunrise: Pension Benefit

:person_in_lotus_position: Calm App, mental health and wellbeing support

:books: Professional development support

:beach_with_umbrella: Vacation days + paid sick days

:people_hugging: Special Leave for urgent family matters

:desktop_computer:  Home internet allowance

:house_with_garden: Flexible working arrangements available based on role and location

:bus: Low-cost public transportation
:sandwich: Free fruit, snacks and drinks
:car: Free parking

What Matters to Us

  • Big-thinking in pursuit of purpose
  • Diversity of thought
  • Courage of conviction
  • Transparency of intent
  • Ingenuity of AND
  • Agility in action
  • Adaptability of approach
  • Grit in pursuit of mission

Also, we would like you to know

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Learn more about why a career at Altium is an opportunity like no other: https://www.youtube.com/watch?v=cAYCOLpPLPE 

✈️ Altium Benefits: https://careers.altium.com/#s-benefits 

Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.

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