Enrollment Services Program Manager

October 11, 2024

Montana State University


Position Details
Position Information

Announcement Number STAFF – VA – 23033
For questions regarding this position, please contact: Kandi Gresswell
406-994-2603
[email protected]
Classification Title Program Mgr
Working Title Enrollment Services Program Manager
Brief Position Overview
Position Number 4M0770 & 4M1976
Department Registrar’s Office
Division Division of Student Success
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation FOCUS-MFPE
FTE 1.0
Benefits Eligible Eligible
Salary $24.388 per hour, commensurate with experience, education and qualifications.
Contract Type Classified Salary
If other, please specify
Recruitment Type Open

Position Details

General Statement Under the supervision of the Associate Registrar, this position performs a variety of technical and customer service support tasks in support of the Registrar’s Office and Division of Student Success. This position has extensive contact with students, staff, faculty and the public, and the person in this position must possess the skills to respond to a wide variety of contacts tactfully and diplomatically. The work is highly detailed and requires teamwork, problem-solving skills, and interpretation and implementation of MUS and MSU policies and procedures. Personal initiative and good judgment are essential to dealing effectively with highly confidential and restricted academic record information. The Enrollment Service Program Manager becomes a primary point of contact and systems expert for an enrollment support system within the Office of the Registar.
Duties and Responsibilities
  • High volume and routine evaluation, review, and maintain processes and protocols related to the permanent academic records of former and current students.
  • Proficiently utilize enrollment management software to assist students in registration.
  • Prioritize duties to meet internal and external deadlines.
  • Maintain and generate complex data sets.
  • Serve as lead content administrator for an enrollment services system behalf of the Office of the Registrar.
  • Create, distribute, respond, archive all documentation related to an enrollment system and processes.
  • Coordinate, audit, review, and update related webpages for the Office of the Registrar.
Required Qualifications – Experience, Education, Knowledge & Skills
  • College degree or an equivalent combination of education and/or experience.
  • Demonstrated software experience including databases, spreadsheets, and word processing.
  • Demonstrated experience composing, formatting, and proofing business correspondence and general office materials accurately and professionally.
  • Demonstrated ability providing a high level of customer service in a positive and professional manner.

    		•
    Preferred Qualifications – Experience, Education, Knowledge & Skills
  • General knowledge of higher education curricula, policies and procedures.
  • Experience working with enrollment-specific software and/or relational database such as Banner, Ad Astra, Navigate, Courseleaf and Degreeworks, or other equivalent software programs.
  • Commitment to the land-grand mission of Montana State University.

    		•
    The Successful Candidate Will
    • Demonstrate strong verbal and written communication skills and respond to a variety of questions from a diverse range of individuals, both internal and external to the organization.
    • Demonstrate initiative, professional judgment, and consistent decision making when interpreting and applying policies and procedures.
    • Maintain, process, and verify detailed records with a high degree of accuracy and confidentiality.
    • Possess strong management and organizational skill to prioritize multiple work assignments, meet deadlines, and exercise adaptability to changing priorities in a busy office setting.
    • Establish and maintain positive working relationships with education partners in diverse settings.
    Position Special Requirements/Additional Information This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
    Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
    This position has supervisory duties? No

    Posting Detail Information

    Number of Vacancies 2
    Desired Start Date Upon successful completion of a search.
    Position End Date (if temporary)
    Open Date
    Close Date
    Applications will be: Screening of applications will begin on immediately; however, applications will continue to be accepted until an adequate applicant pool has been established.
    Special Instructions
    Diversity Statement

    Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples. https://www.montana.edu/hr/recruitment/dualcareer.html .

    In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile. https://www.montana.edu/hr/recruitment-guidelines/affirmative_action_plan.html .

    MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/policy/discrimination/index.html .

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