Enrollment Management Representative – Pearland Campus

The Enrollment Management Representative is part of a student-centered enrollment management team who provides admission, registration, financial aid, and international student information to prospective and current students using the best customer service practices. The employee will distribute, collect forms, and review them for completeness. The employee must be comfortable with using computers and learning new software to research student inquiries and provide information in Peoplesoft and the scanning system. The Representative will be in constant contact with staff at UHCL in Clear Lake to assist students.

Duties:

• Provides excellent customer service to everyone who enters the office. Finds solutions to student, staff, and faculty problems or directs them to the appropriate office.
• Answers telephones, manages the front desk, and the flow of people into and out of the office.
• Stays informed of and provides appropriate information/guidance to inquiries from students, staff, faculty, and visitors about admissions, international student advising, records/registration, and financial aid. The employee will also need to know FERPA guidelines.
• Must be knowledgeable about a variety of screens in PeopleSoft to answer student inquiries about application status, admissions requirements, residency status, registration, encumbrances, resetting passwords, and financial aid assistance. The employee will also perform data entry and update some student information in PeopleSoft.
• Processes transcript requests and verifies the ID of anyone picking up transcripts. Reviews documents submitted for completeness and accuracy including admission applications, application update forms, international admission and advising forms, grade changes, graduation applications, financial aid forms, and scholarship applications.
• Completes monthly inventory of forms and brochures and fliers to ensure adequate supply; maintains front counter signs and bulletin boards ensuring information is current. Prepares documents daily for pickup by courier for delivery to UHCL, and performs other duties as assigned.

Required:

1. High School diploma or GED.

2. Minimum two years of clerical experience and customer service experience.

3. Minimum one year of experience working with automated systems.

4. Moderate proficiency in the use of Microsoft Office (Word, Excel, and Outlook).

5. Must stay informed of all university policies and procedures for admissions, registration, and financial aid and be able to relate this information accurately.

6. Should maintain a student service-oriented approach at all times: attitude should reflect a positive, friendly, helpful knowledgeable approach.

7. Strong communication and interpersonal skills with the ability to deal diplomatically with the public while maintaining the policies and procedures of the office and the university.

8. Ability to address student needs in a calm and professional manner.

9. Strong interpersonal communication and ability to work with individuals from a variety of backgrounds.

Desired:

Higher education experience and working knowledge of PeopleSoft.

Bilingual skills (English/Spanish).

Full-time position with benefits. Background check required. To apply, please complete the online application and attach a resume. Applications without the required documents will be considered incomplete and disqualified.

This position is located at the UHCL Pearland Location at 1200 Pearland Pkwy, Pearland, TX 77581.