Engagement Management Specialist in Toronto, Ontario

Engagement Management Specialist

Requisition ID: 213555

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

GTS Solutions Integration and Delivery (SI&D) is looking for a Engagement Management Specialist within the SI&D. Reporting into the Director of Engagement Management, this role offers the opportunity to excel and thrive in a high performance and results driven organization.

The ideal candidate will collaborate with the business lines Directors and management to deliver high quality, reliable enterprise solutions in an agile and cost-effective manner while complying to the bank’s security standards and policies.

Is this role right for you? In this role you will:

• Leads and drives a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Build and nurture strategic client relationships through deep understanding of the business lines strategy and ensure GTS’s alignment

• Work with the business lines as they develop strategic roadmaps and initiatives

• Understand, translate and articulate GTS and business lines strategies and roadmaps to multiple stakeholders including the executives and the technical teams

• Provide communication/alerts to the business lines regarding degraded or missed service levels as a part of the problem management escalation process

• Pro-actively communicate any IT issues and upgrades to business lines

• Single point of contact and accountable for all GTS commitments to support client initiatives

• Work in close collaboration with SI&D solutions engineering and delivery teams

• Partner with the broader GTS teams to ensure flawless and speedy deliverables to the clients

• Escalate client satisfaction issues to the Director of client engagement in a prompt manner

• Creates an environment in which the team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Responsible for solutioning and collaborating with teams on GW projects/programs to LOB. In the context of managing a program delivery, the position requires:

• Identification and management of dependencies between individual projects in the program

• Identification and management of the overall critical path

• Comprehensive understanding of the business environment to assess the impacts on multiple businesses and/or geographies, and establish project sequence and priority accordingly

• Comprehensive understanding the technical environment to assess operational risk associated with various solution and implementation options and facilitating identification of the most cost effective and efficient solution.

• Responsible for GTS deliverables (time, cost, quality)

• Responsible for Operational Readiness of all projects

• Facilitate transitioning of projects to steady state support

• Responsible to ensure full stack resources are assigned to initiatives / requirements are executing

• Coordinate maintenance/change windows / timing

• Facilitate and support the change management process for project delivery

• Ensuring his/her Objectives and Development Plans are maintained consistently

• Ensure that the Enterprise Delivery Framework is followed, and any deviations are rationalized to the Sponsors and agreed to be acceptable risk.

• Co-management of vendors and third parties, where applicable, by ensuring their role is understood, via the charter, and that their tasks and dependencies are reflected in the project plan and executed.

• Ongoing communication of project status, completing the weekly/monthly Engagement Status Reports and escalating issues to the senior management, as required.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Ability to work under tight timelines and competing priorities

• Knowledge of banking industry

• Knowledge of regulatory and compliance requirements (i.e. OSFI)

• In depth knowledge with project management methodologies

• In depth knowledge technology platforms (e.g. Mid-Range Systems, Host Based Systems, MS)

• Bachelor’s degree in business or technology

• PMP Designation an asset

• Minimum 5 – 7 years of proven experience in providing high standard client relationship management preferably within the finance/banking sector with strong presentation skills, customer problem diagnostics and high-level solution design. At least five (5) years’ experience in managing /project lead role

• Bachelor’s degree in IT or business administration

• Sound understanding of Scotiabank’s IT environment and banking applications and services

• Excellent communicator and leader who is results-oriented and diplomatically assertive. Requires ability to synthesize and utilize data, mentor staff, and be a successful team builder

• Strong written and oral communication skills required. Demonstrated ability to multitask in a fast-paced environment. Excellent personal computer skills in Microsoft Word, Excel, PowerPoint, Outlook.

What’s in it for you?

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.