Engagement and Inclusion Officer

  • Contract
  • FullTime

Carleton University














About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation’s government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

As one of the 2023 Top 100 Employers in Canada and one of the National Capital Region’s Top Employers for nine consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Duties and Responsibilities:

The Engagement and Inclusion Officer (EIO) Program represents Campus Safety Services (CSS) effort to be an active partner in improving campus climate. CSS believes our entire community should be invested in cultivating an inclusive campus and has collaborated with several university departments and student groups to continually improve these efforts. The Engagement and Inclusion Officer (EIO) position aims to support CSS efforts to pro-actively engage and build positive relationships with the Carleton campus community. The EIO will work with partner departments and student groups to increase opportunities for interaction and engagement in non-law enforcement or security related settings. The EIO will strive to achieve these objectives under the direction of the Director of Campus Safety Services, and with supervision from the Community Safety Coordinator
The EIO is a member of the CSS Patrol Services team, and is also designated as a Campus Safety Agent or Campus Safety Practitioner or Campus Safety Guard or Special Constable. Thus, in addition to the specific functions of this position, the incumbent may also be required to provide uniform patrol support functions, when/as directed or as necessary – please also refer to Campus Safety Agent or Campus Safety Practitioner or Campus Safety Guard and Special Constable job descriptions


The incumbent must possess the following qualifications:
• Be self-motivated and capable of working with limited supervision while performing daily tasks and show initiative in identifying and solving problems
• Working knowledge of community engagement, stakeholder relationship building as well as experience in outreach
• Understanding of the principles of service excellence and a strong working knowledge of the concepts and application of the community-based safety model
• Cross-cultural awareness and understanding as well as experience in working with diverse populations
• Knowledge of all forms of oppression and its impacts on those who experience oppression from an intersectional, anti-racist/anti-oppression lens, (i.e. women, Indigenous peoples, racialized people, persons with disabilities and LGBTQ+ communities, and many more)
• Ability to listen and provide non-judgmental support to individuals dealing with challenging situations
• Excellent interpersonal skills to work collaboratively with both internal stakeholders at all levels of the organization and external partners
• Sound judgement, tact, discretion and ability to uphold confidentiality
• Demonstrated excellence in public speaking, strong facilitation, and communication skills – including strong writing skills
• Ability to navigate challenging conversations, willingness to learn, build, and manage positive relationships with diverse stakeholders
• Ability to deal with complex issues, quickly determine appropriate actions, and respond in a composed, self-assured manner while dealing with highly stressful situations and persons in crisis
• Able to interact and transfer information within a team environment as well as instruct when and where required in areas of expertise
• Demonstrated service excellence – experience providing quality customer service and being a strong communicator
• Must have exceptional interpersonal skills and a keen awareness of global and cultural issues, including consciousness and experience in equity, diversity, and inclusion leading practices

Education and Experience:

The above is normally acquired through the completion of:
• High School Diploma. Completion of Post-Secondary Education or OPC may be preferred.
• Must meet the requirements to be a Special Constable in the Province of Ontario, and the Memorandum of Understanding with the Ottawa Police Services Board
• Must possess a valid first aid certificate (Standard level) with CPR level C from WSIB recognized provider
• Minimum 4 years’ experience working in law enforcement or security role or demonstrated experience providing support for individuals in a challenging and complex work environment that requires the ability to prioritize work, maintain composure under stress and asses life safety issues with at least one year of experience to promote on Equity and Inclusive Communities initiatives or projects at Carleton University or elsewhere.
• Possess a valid Canadian driver’s licence
• Previous job experience with Federal, Provincial and Municipal statutes, legislation, would be preferred. Equivalent combination of education and experience may be considered

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Important Note Regarding Pandemic Related Operations:

This position is regularly required to work on campus. Due to the ongoing dynamic nature of Covid-19, you may be required to work temporarily remotely due to public health requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all directives to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

View complete position description

You must login first before attempting to apply for any postion.

Please confirm that you have updated your candidate profile, if you are a returning applicant. Please note your profile includes important screening information.

View or Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobs-near-me.eu) you saw this job posting.