Endpoint/Hardware Services Specialist

Job Description:

Endpoint/Hardware Services Specialist

Office of Information Technology

The Endpoint/Hardware Services Specialist is a member of the team that is responsible for procurement, maintenance and repair, and deployment of endpoint hardware for the University.  The incumbent will collaborate with the Manager of Hardware Services with the endpoint lifecycle from ordering, delivery, pre-sale storage, configuration, inventory management, repair, and surplus and offboarding. This Endpoint/Hardware Services Specialist will prioritize service with a high degree of responsiveness and partnership. This position will analyze and identify trends in reported issues and devise preventative solutions. This position will work closely with team members to store, maintain, distribute endpoint hardware, infrastructure, and supplies across the Brown campus. This position will make recommendations to the Manager, Hardware Services to streamline processes, procedures and services. Works independently and utilizes a variety of enterprise-level computing tools and expertise to solve customer problems. Multiple technical processes are involved in this role, from use of endpoint management systems to technical repairs, to work with vendors for repair authorization, configuration, and ordering.

Job Qualifications

Education and Experience

• Bachelor’s degree preferred
• 1-3 years of providing endpoint computing support working in a complex environment.
• Experience supporting many thousands of users, communicating broadly to customers, and support of a diverse customer base.

• Expert knowledge supporting endpoint hardware from a variety of vendors; proven ability to problem-solve, understand and troubleshoot complex technical issues and recommend technology solutions.
• Expert knowledge of macOS, Windows, iOS, and Android operating systems.
• One or more MCP, MCSE or MCSA, or Jamf, ACHDS certifications preferred.
• Dell, Apple, or HP certified equipment repair certifications preferred.

Competencies

• Strong computing, analytical, and troubleshooting skills.
• Project planning and project management skills.
• Excellent customer service skills; strong commitment to customer service.
• Strong attention to detail.
• Understanding and appreciation for needs of users in an academic environment; tact and sensitivity in dealing with a diverse user community.

• Ability to work independently, self-starter.
• Ability to work effectively in a group and as a member of a project team.
• Occasionally may be required to work nights and weekends as service requires
• The ability to follow best practices and established procedures.
• Ability to lift 70lbs
• Possesses a willingness and ability to support a diverse and inclusive environment

Successful completion of a criminal background check and education verification is required.

Recruiting Start Date:

2022-09-30-07:00

Job Posting Title:

Endpoint/Hardware Services Specialist

Department:

Office of Information Technology

Grade:

Grade 9

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

37.5

Position Classification:

Onsite

Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Vaccination Requirements:

In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. All employees must also receive a COVID-19 booster within thirty (30) days of becoming eligible. For more information, please visit the Healthy Brown site.

Still Have Questions?

If you have any questions you may contact employment@brown.edu .

EEO Statement:

Brown University is an E-Verify Employer.

As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities.