Emergency Communications Supervisor

23637BR

Public Safety Office

Position Overview

The Emergency Communications Supervisor evaluates and oversees the Emergency Communication Center’s daily operation. They make recommendations on Department needs and enforce Department policies and procedures while implementing new and revised work methods based on user needs and service provider requirements. This position oversees the implementation of operational directives to ensure effective and efficient operations.  This employee utilizes the community policing philosophy by prioritizing problems based on their severity and urgency, tests and repairs equipment, contacts vendors and monitors systems to ensure of timely resolutions to technical problems. The employee also maintains KCJIS connectivity and workstations associated with KCJIS and reports problems to the primary NCIC agency TAC and/or LASO. This employee attends conferences and other various meetings as necessary to ensure continuous education and knowledge of state, regional and national trends in 911 technology, policies and procedures.  This employee is held accountable to open and transparent communication in keeping their chain of command informed on KU news and issues while treating all employees and those we serve with dignity and respect.

Job Description

40% – Direct line supervision of employee’s who perform emergency communications for law enforcement personnel, university maintenance and support departments, and handle 9-1-1/emergency phone operations. Work is generally performed independently with little or no direct supervision. Work involves organizing, directing, assigning, and reviewing the work of the Emergency Communications Specialist who are transmitting and receiving messages and alarms on digital trunked and conventional two-way radio systems, who maintain continuous operation of 24-hour radio stations; recommending and implementing new operating procedures and directives; training new personnel in the operation of communications equipment; reviewing and maintaining, in current form, all operating manuals and administrative procedures; operating a base station, mobile unit, two-way radio on a backup or fill-in basis; and maintains section logs, as well as answering routine requests for statistical information. This employee performs duties in accordance with department and state personnel policies and regulations, Federal Communications Commission regulations, and National Crime Information Center policies while enforcing department and personnel rules and regulations. Participates in the Emergency Communications Specialist interview portion of the hiring process. Complies with EEO/Affirmative Action principles and policies in all areas of staff responsibilities, meets department goals and complies with EEO requirements.

30% – Assists with normal and emergency communications operations.  Operates a base station, mobile unit when needed. Maintains considerable knowledge of the workings of equipment utilized in the Emergency Communications Center. Makes necessary notifications on equipment problems and handles repair requests, assisting employees in performing minor repairs. Maintains all communications audio recordings. Notifies the Section Manager on major maintenance problems or equipment failures. Performs all Emergency Communications Specialist duties as outlined in the position descriptions of the Emergency Communications Specialist.

20% – Oversees the Emergency Communications Center’s training programs for new and current employees; ensures training activities are provided, documented and in coordination with centers operational policies and procedures.  Implements and monitors employee work plans to achieve department goals and objectives. Locates, documents and creates continuing dispatcher education needed for re-certification. Assists direct reports with re-certification process and ensures compliance in all disciplines. Oversees the section’s reference material to include but not limited to university banning letters, protection from abuse orders and written logs.  Oversees the Emergency Communications Center’s NCIC training and records compliance to include but not limited to record validation, entry, modification, clearance and cancellation.  Maintains all user training and certification documentation. Serve as a secondary NCIC TAC (Technical Agency Contact).

10% – Maintains an up-to-date working knowledge of Federal Communications Commission (FCC) rules and regulations pertaining to radio communications and maintenance of logs, National Crime Information Center (NCIC) formats, National Law Enforcement Telecommunications systems (NLETS), Kansas Criminal Justice Information System (KCJIS), rules and regulations. Ensures that employees are knowledgeable and compliant with FCC rules and regulations in the performance of their duties. Ensures that FCC, University, and departmental policies concerning radio, telephone, Alarm Systems and telecommunications are adhered to by all section personnel. Receives, investigates and resolves complaints and inquiries from employees, citizens and other agencies regarding services provided, to include compiling audio recording of incidents. Serves as the center’s liaison with user agencies to resolve operational problems and concerns.

Required Qualifications

Must be a U.S. citizen.

Must be 21 years of age.

High School Diploma or GED equivalent and a minimum of seven (7) years of related professional experience or a Bachelor’s Degree in a related field and a minimum of five (5) years related professional experience.

Three (3) years’ experience as an Emergency Communications Specialist/Dispatcher or equivalent in an emergency communications/9-1-1 center.

Supervisory experience.

Must be certified or able to certify as an APCO CTO (Communications Training Officer)

Must be certified or able to certify APCO PST1 certification (Public Safety Telecommunicator)

Must maintain a valid driver’s license.

Must submit to and pass a Background check.

Must submit to and pass a hearing examination. Hearing must be correctable to a range that will allow normal radio and telephone conversation with field units.

Must be free of any diversions for or convictions of felonies or their equivalent and free of any diversions for or convictions of misdemeanor crimes of domestic violence or their equivalent.

Must be able to perform all essential job functions and shall not pose a direct threat to the health or safety of self or others.

Vision must be correctable to a range that will allow reading of computer display terminals, maps, and printouts quickly and accurately.

Must demonstrate knowledge of names and radio call signals for area personnel; institution policies and procedures for emergency responses; pertinent FCC rules and regulations; NCIC, NLETS, and KCJIS codes and regulations.

Preferred Qualifications

Three (3) years supervisory experience.

Demonstrates ability to direct/review work of employees.

Ability to train new employees in operation and use of communications equipment.

Maintain detailed logs, manuals, and references in accordance with policy and FCC regulations.

Follow oral and written instructions.

Excellent communicator who has good voice clarity, volume, syntax, grammar, inflections and modulations.

Ability to properly operate and perform minor repairs on communications equipment.

Maintain effective, positive working relationships with co-workers, KUPSO employees, and the general public.

Contact Information to Applicants

Sandy Patchen
spatchen@ku.edu

Additional Candidate Instruction

In addition to the online application, the following documents are required to be considered for this position:
1. A cover letter addressing how required and preferred qualifications are met.
2. Resume or curriculum vitae.
3. Contact information for three professional references.

Application review begins Tuesday, October 25, 2022.  For consideration apply no later than Monday, October 24, 2022.

Advertised Salary Range

$36,913-$50,555, commensurate with experience

Application Review Begins

25-Oct-2022

Anticipated Start Date

13-Nov-2022

Primary Campus

University of Kansas Lawrence Campus

Employee Class

U-Unclassified Professional Staff

Work Schedule

Rotating Shifts

Shift Differential

50 cents

Job Family

Public Safety-KUL

Work Location Assignment

On-Site

Disclaimer

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university’s programs and activities. Retaliation is also prohibited by university policy. The following persons have been designated to handle inquiries regarding the nondiscrimination policies and are the Title IX coordinators for their respective campuses: Director of the Office of Civil Rights & Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY (for the Lawrence, Edwards, Parsons, Yoder, and Topeka campuses); Director, Equal Opportunity Office, Mail Stop 7004, 4330 Shawnee Mission Parkway, Fairway, KS 66205, 913-588-8011, 711 TTY (for the Wichita, Salina, and Kansas City, Kansas medical center campuses).