Education Tech Support Specialist

October 11, 2024

University of North Texas at Dallas


Position Details
Position Information

UNT System Overview Welcome to the University of North Texas System . UNT System includes the University of North Texas in Denton , the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. We are growing with the DFW region, enrolling a record 47,000+ students across our system and awarding nearly 12,000 degrees each year.
Posting Title Education Tech Support Specialist
Department HSC-Information Technology-370000
Job Location Fort Worth
Full Time/Part Time Full-Time
Retirement Eligibility TRS Eligible
Additional Retirement Information For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php .
Salary Information Commensurate with experience
Department Summary Information Technology (CETS)
Position Overview This position will be responsible for day-to-day activates assigned to them as well as problem resolution to support users within the UNT Health Science of Fort Worth. Assist with complex/problem solutions within the Classroom and Events Technology Support (CETS) projects to ensure high quality of AV/IT and customer service delivery across the HSC.

Additional Posting Details

Minimum Qualifications

Bachelor’s degree; or equivalent combination of education and experience.
Knowledge, Skills and Abilities
Preferred Qualifications The preferred candidate will possess the following additional skills and abilities: Microsoft software, Apple software, computer hardware, basic audio-visual knowledge of televisions, projectors and sound systems. Good mechanical and troubleshooting skills.
Required License / Registration / Certification
Work Schedule 8-5 Mon-Fri (Standard Office Hours) – Some non-standard hours may apply when necessary
Driving University Vehicle Yes
Security Sensitive This is a security sensitive position
EEO Statement

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.
Classification Title Education Tech Support Special
Physical Requirements Carrying, Cleaning, Climbing, Crawling, Driving, Kneeling, Lifting or moving up to 75 pounds, Pulling , Pushing, Reaching, Sitting, Squatting, Stooping, Bending, Standing, Twisting, Walking, Writing, Grasp, Talk or Hear, Ability to communicate

Job Duties

o Set up and strike equipment for classes, meetings and other events on campus.
o Answer phones and email that come in to the CETS department mailbox in a timely manner.
o Assist in-person customers with campus technology questions or requests for equipment.
o Perform preventative maintenance on equipment – cleaning/replacing filters on projectors, inspecting equipment that is returned from check-out, replace damaged cables in classrooms, replace batteries in microphones and wireless presenters.
o Provide technical support during events if requested.
o Assist the Room Scheduling Office with corrections to requests.
o Input Facilities work request on damaged or broken equipment in classrooms or conference rooms that are not technology related.
o Maintain current list of CETS inventory in classrooms and in storage area.
o Operate cameras and/or production switch board during live streaming events.
o Input tickets into Service Now once service is completed.
o Assist faculty/staff/students with basic classroom/conference room AV training.
o AV installations in classrooms, conference rooms and office space around campus.

Posting Detail Information

Posting Number S5194P
Position End Date (if temporary)
Special Instructions to Applicants
Quicklink for Posting https://jobs.untsystem.edu/postings/65238

View or Apply
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