E-commerce Analyst

19-Oct-2022

Controller – E-Commerce

77244BR

University Job Title

Ecommerce Analyst

Bargaining Unit

None – Not included in the union (Yale Union Group)

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (24)

Wage Ranges

Click here to see our Wage Ranges

Work Location

Central Campus

Worksite Address

150 Munson Street
New Haven, CT 06511

Work Week

Standard (M-F equal number of hours per day)

Searchable Job Family

Accounting/ Financial, Administration, Financial

Total # of hours to be worked:

37.5

Position Focus:

Reporting to the University’s e-Commerce Manager, the e-Commerce Analyst is a key member of the e-commerce Payment Acceptance at Yale (ePAY) team. This individual is responsible for providing end-user support for current and future e-commerce platforms. Participates in all aspects of production support, including upgrades and new project implementation. Provides direct support for the University’s PCI (Payment Card Industry) compliance and e-Commerce operations to ensure the University’s standard payment solution and PCI obligation is met.

Essential Duties

Financial methods & systems Contributes to the planning and improvement of practices, processes and systems. Collaborates with all levels of internal and external contacts to carry out department objectives. Provides a high level of service that cultivates and maintains strong working relationships and effectively communicates information; takes ownership and accountability for timeliness, accuracy, and relationship management. Constructs e-commerce sites with minimal guidance strictly adhering to the accessibility requirements, branding guides University policies and Payment Industry compliance standards. Develops in depth understanding of underlying systems, data and system integrations.

Strategic Resource: Translates department finance goals into objectives. Identifies, and raises potential financial opportunities, issues, risks, ideas and solutions. Develop process improvements to reduce risk. Identifies the appropriate stakeholders to include in consultations, communications and approvals. Troubleshoots problems and provide ongoing maintenance and support for applications and systems. Applies and keeps current with existing and emerging technologies and methodologies.

Develops and delivers training to end users. Prepares documentation, user manuals and converts complex technical information into useful information guides the University and/or unit leadership to make informed decisions

Contributes in testing and quality assurance process. Collaborates with developers and end-users to insure that application functionality meets client needs. Tests solutions, problem-solve issues, and coordinate enhancements

Compliance and Risk Management: Establishes, implements and/or maintains strong internal controls in areas of assigned responsibility to provide reasonable assurance of effective and appropriate resources use, accurate financial information, and adherence to contractual obligations and agreements, policies, procedures, and external regulatory requirements. Develops programs or systems to moderate size and complexity. Conscious of data security, risk management, and PCI (Payment Card Industry) Compliance.

Accounting and Reconciliation: Accurately records enterprise or subsystem transactions and verifies other entries are recorded correctly to ensure accuracy of balance sheets, income statements, and other financial activities. Approve Workday transactions, performs complex multi-system reconciliations; navigates through multiple complex systems and reporting tools to independently investigate and resolve routine and non-routine discrepancies. Applies and adjusts entries to the general ledger or subsystems and ensures adherence to regulatory requirements and financial reporting considerations.
May perform other duties as assigned.

Required Education and Experience

Bachelor’s degree in business, technology or related field. Four years of related experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Strong analytical, accounting, financial management and problem-solving skills.

Required Skill/Ability 2:

Demonstrated proficiency with HTML, CSS, JavaScript, and photo editing software.

Required Skill/Ability 3:

Strong organizational, communication and interpersonal skills. Demonstrated ability to work as a team player in a busy service-oriented work environment. Commitment to quality and customer service.

Required Skill/Ability 4:

Demonstrated ability to analyze and resolve complex issues with prudent judgment and tact. Ability to be highly productive under limited supervision.

Required Skill/Ability 5:

Critical thinking skills and ability to handle multiple tasks. Proactive with a strong sense of urgency to meet deadlines.

Preferred Education, Experience and Skills:

Demonstrated application of general banking, financial, accounting concepts. Retail e-commerce experience is strongly preferred. General understanding of PCI standards.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit “Learn about background checks” under the Applicant Support Resources section of Careers on the It’s Your Yale website.

COVID-19 Vaccine Requirement

Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

W.L. Harkness Hall, 3rd Floor, Room 303

100 Wall Street, New Haven CT 06511

203-432-0849

equity@yale.edu

Note

Yale University is a tobacco-free campus