Donor Experience Officer

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University Advancement (UA) promotes McGill to its global community and to the public, engaging alumni, volunteers and friends of the University, and building on McGill’s record of fundraising success in support of University priorities. By joining UA, you can be part of a dynamic, exciting and growing team of professionals that is making an extraordinary impact on the world by advancing the philanthropic and engagement ambitions of McGill University. To find out more about UA, please visit us at www.mcgill.ca/advancement/ua-careers .

Position Summary:

Reporting to the Associate Director, Annual Giving, the Donor Experience Officer performs a wide range of activities to meaningfully engage members of the McGill community in order to maximize philanthropic support for the University. The incumbent is responsible for securing Annual Fund Leadership (AFL) gifts for the University in the $1,000 -$24,999 range, developing and managing a portfolio of AFL donors, developing and building relationships with alumni through the use of digital tools for outreach.

Main duties and responsibilities:

• Manage a portfolio of 500+ AFL donors. Encourage and seek philanthropic support for McGill. Formulate, recommend and implement cultivation, engagement, solicitation and stewardship strategies to secure $1,000+ gifts.

• Focus on securing AFL Gifts through identifying, assessing and engaging with donors digitally. Leveraging an established best practice outreach strategy, actively engage with donors on a daily basis. Responsible for follow-up communications pre and post donor outreach.

• Leverage donor interests to build an effective case for support and suggested engagement opportunities for each unique donor.

• Develop a detailed understanding of McGill’s key fundraising priorities and promote these priorities effectively to AFL donors.

• Leverage existing strategies to upgrade donors giving less than $1,000 to the Leadership level or higher, and meet with key donors to facilitate this process.

• Engage in qualification meetings with key AFL-donors and ensure proper hand-off to Development Officers for further Major Gift conversations.

• Work closely with the Bequest & Planned Gifts office to ensure effective collaboration on donors capable of making a Legacy gift, and handoff prospects where appropriate.

• Participate actively in McGill events as part of an integrated approach to donor identification, cultivation and stewardship.

• Participate in Prospect Management System; file timely and appropriate contact reports, qualification forms, etc.

• Participate in the development and implementation of new initiatives that support the strategic direction of the University by keeping abreast of new developments and trends in the field of alumni engagement and fundraising, with a specific focus on digital outreach.

• Meet goals and KPIs associated with growth and expansion of AFL pool.

• Undertake special projects as assigned.

Minimum Education and Experience: 

• Bachelor’s Degree 3 Years Related Experience 

Other Qualifying Skills and/or Abilities:

• Direct fundraising experience with a proven track-record of success in the solicitation and closing of gifts preferably in an academic/higher education or in business development in the private sector. Cold calling experience is an asset.

• Results-driven, a self-starter, and highly motivated with a demonstrated ability to build constructive and effective relationships with internal and external partners.

• Client-focused, with strong skills in listening, negotiating, planning, organizing, priority setting, analyzing, and problem-solving.

• Excellent interpersonal skills with strong presentation and written communications skills.

• Demonstrated ability to work in a fast-paced environment autonomously and as part of a team.

• Demonstrates discretion and judgment in his/her decisions concerning the sharing of privileged information.

• Demonstrated ability to work with a variety of software solutions, including MS Office, social media and client-server database software.

• Ability to travel to key regions to meet with donors if relevant engagement opportunities create the business need to do so.

• English, spoken and written; French, spoken and written.

Additional information:

• Testing may be administered.

Minimum Education and Experience:

Bachelor’s Degree 3 Years Related Experience /

Annual Salary:

(MPEX Grade 05) $65,500.00 – $81,870.00 – $98,240.00

Hours per Week:

33.75 (Full time)

Supervisor:

Associate Director Annual Giving

Position End Date (If applicable):

Deadline to Apply:

2022-10-26

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected] .