Dispatcher (Communications Officer)

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Dispatcher (Communications Officer)

Job ID
#1334
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Job Information

Positions Available

2

Closing Date

24 Nov 2022

Type

Casual

Location

Edmonton AB

Remote Option

None

Department

Protective Services

School

Protective Services

Campus

Main Campus

Summary

Detailed Job Description

In
order to ensure your application is received by NAIT for thorough review and
consideration, please apply directly through our Careers site at  www.nait.ca/careers

One of Alberta’s Top Employers for a
seventh consecutive year, NAIT offers a wealth of personal and family health
and well-being benefits, training and development opportunities to support the
professional growth of our staff, access to recreational and leisure
facilities, a welcoming and inclusive environment unrivaled in engagement and
dynamism, and co-workers who are collaborative, respectful and supportive. 

NAIT is currently recruiting
qualified individuals for the position of casual Dispatcher (classified as a
Communications Officer). Working within the NAIT Protective Services (NPS)
unit, the Dispatcher works in a high-paced environment receiving, evaluating
and dispatching calls for service to the appropriate resources. The Dispatcher
provides primary support to the Protective Services Peace Officers, Security
Agents and Parking Enforcement Officers, 
and liaises with Edmonton’s emergency response agencies. The Dispatcher
is often the first point of contact for non-emergency calls for assistance and
provides callers with appropriate pre-arrival and post-dispatch instructions.
The Dispatcher is responsible for managing fast flowing information while
maintaining a high level of proficiency in both oral and written communication
skills. The Dispatcher works within a team structure and plays a key role to
ensuring that both officer and public safety are maintained. The successful
candidate must possess excellent time management skills and be able to
multi-task effectively within an ever-changing environment. Working within the
NAIT Community, the Dispatcher is required to have excellent customer service
skills that are based on respect and professionalism. This position reports to
a Sergeant (Peace Officer).

Key Responsibilities:

• Evaluating
  and managing incoming information/calls for service on a priority basis.
• Dispatching
  Community Peace Officer resources and liaising with partner law enforcement and
  emergency service agencies.
• Monitor
  Closed Circuit Television System (CCTV), alarms, and operational screens identifying
  situations where there is a potential risk to the NAIT Community, and initiate
  responses to the appropriate NAIT resources or other emergency response
  agencies
• Respond to
  requests for assistance via emergency phones, alarms, panic buttons, etc.
• Follow
  departmental procedural reporting methods to accurately record and log all
  identified events and incidents
• Provide
  exceptional customer service to walk-in clients at a busy front reception
  counter.
• Perform a
  variety of general support duties related to the operation of a communications
  and dispatch center.

Qualifications:

• Completion
  of Grade 12 Education
• Completion
  of a Certificate or Diploma related to Emergency Communications and Response
  through a recognized post-secondary institution OR equivalent related
  experience
• 3 years
  strong customer service experience
• Computer
  experience with Microsoft Windows based systems and Microsoft Office
  Applications is required
• Experience
  working within a post-secondary environment is not required, but preferred
• Police
  Security Clearance Letter (must be obtained upon offer of employment or no more
  than 90 days prior) and be satisfactory to NAIT Protective Services

Remuneration:  $21.39
– $27.65 per hour, plus a comprehensive benefits package. (Classification – Security
Communication Officer)

This position is covered by the AUPE
(Alberta Union of Provincial Employees) Collective Agreement.

Please submit a resume and Cover Letter to be considered for this opportunity. Apply online today at nait.ca/careers 

Hours of
work: NPS is a 24/7
operation, and casual employees are expected to be available for a variety of
shifts including days, nights, weekends, and on holidays

Uniforms:
This position is required to wear a uniform, which will be provided by the
employer at no cost to the employee.

Inquiries: Anyone with inquiries about
this opportunity, the work environment at NAIT Protective Services,
compensation, or the position itself can contact NPS Inspector Anthony
KIMAKOWICH by email at ([email protected])

About NAIT

At NAIT,
people matter.

We’re proud
to have been named one of Alberta’s
Top Employers for 11
consecutive years. Developing an engaging, supportive and rewarding work
culture is something we take seriously. We know that people are our biggest
asset – they are what makes NAIT a great place to work.   

At NAIT, you
are part of a community that makes a difference in the lives of students, staff
and industry clients and partners. The NAIT culture reflects our shared values
of respect, collaboration, celebration, creativity and accountability. We are
committed to equity,
diversity and inclusion and are a
proud partner of the Canadian
Centre for Diversity and Inclusion
and Pride at Work Canada.  

What we offer

We’ve created
a benefits package that focuses on health and wellness, professional and
personal growth, recognition and work-life balance.

NAIT is a
flexible workplace and depending on the nature of your role, you may request
flexible work arrangements with respect to where and when you work, including
being on-campus full-time, working off-site, or a combination of the two. 

Employees
also have access to excellent vacation time, paid time off between Christmas
and New Year’s, a strong recognition program, learning opportunities, 2 annual
all-staff professional development days and so much more. 

Health and safety

NAIT
continues to encourage everyone coming to our campuses to be fully vaccinated
against COVID-19 and to get their booster shots as soon as they are
eligible. Vaccination against COVID-19 remains the best way to prevent
severe illness and death, and third doses can boost immunity to improve
protection and limit spread. 

Additional requirements

Applicants with education
credentials earned outside of Canada who have not had them previously assessed
should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

www.alberta.ca/iqas-contact.aspx .

Accommodations

NAIT is an inclusive employer and
strives to hire a diverse workforce. If you are contacted by us regarding a job
opportunity, please don’t hesitate to advise if you require any accommodation
during the selection process. Please contact us via email at  [email protected].

We thank you for your application
however only those selected for an interview will be contacted.

About Us

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