Director, Undergrad Academic Srvs

84472BR

Campus: Downtown Phoenix

Dir Academic Services

Job Description

The College of Health Solutions seeks an energetic, student-centered, and process-oriented Director of Undergraduate Academic Services to join the Student Success Hub. Reporting to the Executive Director of Student Success, the individual in this position oversees on-campus and online advising functions, as well as pre-health services. This position collaborates with the Director of Student Engagement and Retention to develop and administer undergraduate student support initiatives leading to increased retention, persistence, enrollment, and graduation outcomes for undergraduate students in the College of Health Solutions.

Job Family

Advising & Admissions

Department Name

CHS Student Success Hub

Full-Time/Part-Time

Full-Time

VP Code

VP/EXEC VICE PROV DPC

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

$65,000 – $80,000 per year; DOE

Close Date

10-October- 2022

Essential Duties

• Plans, directs and reviews academic advising and student support activities and operations for undergraduate students in the College of Health Solutions.
• Collaborates with the Director of Student Engagement and Retention to develop, implement, and evaluate college and program retention and persistence activities and initiatives that assist in meeting undergraduate enrollment and graduation goals.
• Hires, trains, evaluates, and directly supervises three assistant directors of on-campus undergraduate advising, online undergraduate advising, and pre-health services.
• Indirectly supervises all of the college’s advisors and advising operations for more than 6,000 undergraduate health students enrolled on-campus and online.
• Determines and takes appropriate corrective action and discipline including termination.
• Confers with university officials, program directors, budget administrators and/or staff to make determinations for budget development, strategic planning, requests, and management analysis and accountability reports.
• Conducts and assists with the development of long- and short-range goals.
• Develops objectives and activities based on college and program enrollment goals.
• Develops, maintains and implements college policies and procedures for undergraduate student success.
• Represents the undergraduate advising team and/or college while serving on various committees and liaising with the Student Success Initiatives, Registrar, Financial Aid, and other university units.
• Serves as representative of the University at state, regional and national organizations, boards, councils, and committees as assigned.
• Collects and analyzes data and creates reports that inform future practices, strategies, and initiatives to improve student persistence and graduation rates.
• Resolves problems and issues affecting the college and directs measures to improve the effectiveness and efficiency of undergraduate student services.
• Benchmarks best practices, reviews the latest research on undergraduate student retention and persistence, and assesses current advising strategies to revise practices and incorporate emerging techniques and technologies.
• Directs and oversees the development and evaluation of programs and initiatives to improve undergraduate student success.
• Manages the design, development and coordination of projects related to undergraduate student success.

Minimum Qualifications

Master’s degree in a related field AND six (6) years experience in one or more of the following: advising, recruitment/retention, other related student services in a college/university environment, which includes four (4) years of supervisory experience; OR, Any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Demonstrated knowledge of the principles and practices related to academic advising, enrollment management, and undergraduate student success.
• Experience working with on-campus and online academic programs.
• Experience planning, scheduling, and supervising the day-to-day operations and logistics for multiple team members.
• Experience working with senior administrators and academic leadership to develop goals, establish priorities, create strategic plans, and resolve conflict.
• Experience using Salesforce, Peoplesoft, and technology solutions for student success.
• Evidence of effective presentation skills and verbal and written communication.
• Experience in managing multiple large-scale, complex projects in a fast-paced environment.

Working Environment

• Use basic math.
• Deliver presentations.
• Supervise staff.
• Activities are performed in an environmentally controlled office setting.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Ability to clearly communicate
• Use office equipment, i.e. printers, copiers, fax machines, telephones, calculator.
• Regular activities require ability to quickly change priorities, may include/subject to resolution of conflicts.
• Use of software/computer equipment for extended periods of time.
• Use critical thinking to make decisions and/or analyze and report data/results of tests conducted.
• Use an ASU or personal vehicle to travel to different campuses.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible work options :
This position is eligible for Hybrid work.  This is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.

Department Statement

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical interventions to improve health outcomes through education, research and service. We equip students with the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations; analyze and translate large amounts of health data into solutions; and maximize the technology, science, business and application of diagnostics. CHS research programs encompass basic, discovery science, clinical trials, intervention science and measurement of  health outcomes. CHS takes an interdisciplinary approach to address the complex systems that underpin health problems. The college is highly collaborative, transparent and team-oriented with an organizational structure that includes translational teams, affinity networks and academic programs to improve the health of people and communities. 

The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, science of health care delivery, and speech and hearing science. Our programs are offered at ASU’s Downtown Phoenix, Tempe, Polytechnic, West and Lake Havasu campuses, as well as on Mayo Clinic’s campus in north Phoenix. 

For more information about ASU and the College of Health Solutions, visit https://www.asu.edu/about/ and https://chs.asu.edu/

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.