Director – Technology Governance & Control

Join our Enterprise Technology Services team!

How will you contribute:

Specializing in Risk Advisory & Control Assurance; you will lead a team to develop and drive programmatic efforts that address external, internal, and emerging risk areas within the organization. This role offers a unique opportunity to contribute to our mission by ensuring the effectiveness and health posture supporting risk management activities, and preparing for audits. You will play a critical role in aligning our processes with global standards and regulatory compliance. In this position, you will gain valuable experience in a supportive, flexible environment that values learning, growth, and inclusion.

Responsibilities:

• Lead RCSA initiatives to identify and assess risks, ensuring alignment with corporate risk management and regulatory requirements.
• Lead all aspects of governance and risk control processes, developing strategies to mitigate risks and enhance the control environment across the organization.
• Conduct ongoing reviews of controls to support risk management and audit preparation.
• Manage CAP remediation activities and ensure timely closure of compliance issues.
• Support annual standards refresh cycles and participate in collaborator meetings.
• Prepare end-to-end process documentation and support regulatory compliance such as SOX and NIST assessments.
• Provide advisory services for audit preparation and ORM RCSA cycles.
• Ensuring the Enterprise Technology & Services G&C team is right-sized and aligned with other global G&C teams.
• Focusing on essential functions such as Control Assurance via Process and CAP Management, risk advisory, ongoing monitoring and reporting, and regulatory compliance.

Qualifications:

• Minimum of 10 years+ of experience in Governance & Control or risk management or control assurance.
• Experience with GRC tools.
• Proven effective people leadership skills.
• Bachelor’s degree or equivalent experience in a relevant field including risk management, information systems, computer science, and cybersecurity.
• Relevant professional licenses is an asset. Those includes: Certified Risk and Information Systems Control (CRISC), Certified Information Systems Security Professional (CISSP), Certified Governance, Risk & Compliance Professional (GRCP)
   

Preferred Qualifications:

• Experience with regulatory compliance activities, including SOX and NIST.
• Strong project management skills.
• Familiarity with CAP management and remediation processes.
• Excellent communication and business management abilities.
• Consistent track record in managing audit and compliance activities.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment:

Values-first culture 

We lead with our Values every day and bring them to life together. 

Boundless opportunity 

We create opportunities to learn and grow at every stage of your career. 

Continuous innovation 

We invite you to help redefine the future of financial services. 

Delivering the promise of Diversity, Equity, and Inclusion 

We foster an inclusive workplace where everyone thrives. 

Championing Corporate Citizenship 

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$107,730.00 CAD – $200,070.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.