Director, IT Academic and Administrative Support (Enterprise Applications) IN-HOUSE ONLY

IN-HOUSE ONLY:
This position is open to internal permanent Coast Community College District (CCCD) employees to apply.  External candidates, short-term, professional experts, student assistants, and part-time faculty are not eligible to apply.  If you are not a current permanent employee with CCCD, please do not apply at this time.
Summary 
Manages and supports operations for technology support to academic systems, programs, classrooms, and instructional labs. Manages planning, design, and updating of technology systems, applications, and data. Ensures adequate response to computer user requests for technical support with standard and custom applications used in academic environments.
Distinguishing Career Features
The Director, IT Academic and Administrative Support plans and integrates information technology services for academic and related business and student services. The position manages and guides centralized services which ensure academic and multimedia programming offers continuous operations through a team of subordinate supervisors, professional, technical and support staff. The Director requires the ability to integrate academic and business technologies for seamless use in office, classroom, and lab environments, ensuring the security and integrity of data and consistency in computer software applications. The Director requires the ability to work extended hours, evenings, and weekends to offer seamless services, respond to urgent issues and outages, and support upgrades. The Director will collaborate with faculty and administration to define existing and new projects, outline priorities, and set services expectations.
Essential Duties and Responsibilities 
Specific duties may vary among departments, divisions and jobs. Incumbents typically perform a substantial portion or all of the following types of duties, as assigned:
1. Defines academic technology needs by working and collaborating with faculty and administration. Defines and integrates the systems, administrative and course-specific applications and networks for data sharing and access.
2. Establishes goals and schedules for projects, including budgets, IT staffing, and time requirements for participating end-users. Prepares progress reports on a regular basis.
3. Participates with peers to analysis and determine the protocols, policies, and procedures that impact instructional computing and blend with administrative systems.
4. Manages user-support operations, ensuring all calls with questions and problems associated with use of basic-to-advanced personal computer software, input and output of documents, access to courseware, data transmission, internet, and I/O to and from computer hardware are handled in a timely manner.
5. Ensures effective staffing, resource utilization, and needs assessment of projects and balancing the workload of staff.
6. Provide strategic leadership in the development of road maps and long-term plans that align with the mission, vision and goals of the District.
7. Participate in the project planning sessions for new building construction or renovations. Process and track all IT related RFI’s, Submittals, and related consultant review and responses including preparing and maintaining project logs.
8. Oversees inspection, repair, upgrade, and maintenance of multimedia capacity so that it provides faculty and administration with state-of-the-art image and audio delivery.
9. Directs and maintains a system for documenting help desk calls. Ensures compilation of lists of questions and solutions to computer and software related problems, indexed in such a way that it facilitates consistent response by technicians and users.
10. Plans and manages a comprehensive portfolio of computer applications, systems, and resources encompassing information and instructional technology, and user technical support.
11. Oversees evaluations of, and capacity improvements to academic computer hardware and software performance.
12. Develops, implements, sets performance targets around standards of service supporting both district and campus needs. Trains and schedules IT support staff responsible for addressing inquiries from academic staff and students.
13. Researches, develops, and administers budgets for academic computing and administrative support. Receives input, prioritizes, and controls approval and processing of expenditures.
14. Evaluates emerging technologies that could enhance quality and scope of services. Participates and leads meetings, presentations, and staff development/conferences to assure up-to-date skills and knowledge of trends among staff.
15. Performs other related duties as assigned that support the objective of the position.
16. Required to abide by all District policies and procedures including Board Policy 3050 – code of Professional Ethics. 

Knowledge and Skills
1. The position professional specialization and knowledge of computer applications, operating systems, hardware, telecommunications, network systems, and security.
2. Requires specialized knowledge of network infrastructure, systems management, relational database systems for data storage and reporting, and internet services.
3. The position requires advanced, progressive, in-depth knowledge of program development and upgrade techniques, procedures, tools, and documentation standards.
4. Requires advanced knowledge of computer workstations, remote software distribution, multimedia and data communications concepts, methods, and techniques.
5. Requires working knowledge of the features and characteristics of a variety of software such as but not limited to courseware, student services, office productivity, graphics, help desk software, and utilities.
6. Requires in-depth knowledge of multimedia and computer equipment, and operating systems.
7. Requires in-depth knowledge of organizing and providing a hierarchical user-support troubleshooting function.
8. Requires well-developed writing skills to prepare reports, and document and convey technical concepts in easy-to-learn formats.
9. Requires advanced human relations skills to make formal presentations, influence others, facilitate group processes, conduct training, provide technical consultation, and determine department needs or problems.
Abilities  
1. Requires the ability to perform the essential responsibilities and functions of the position.
2. Required to develop actions plans for accomplishing goals and objectives.
3. Requires the ability to develop, plan, and sequence steps to successfully executive projects.
4. Requires the ability to coordinate and organize workload and workflow for multiple sites and extended hours.
5. Requires the ability to organize, prioritize, and distribute a high volume of work assignments in a way that optimizes use and skills of staff.
6. Requires the ability to analyze data and situations and reason logically and creatively to identify alternative solutions to problems.
7. Requires the ability to respond to and resolve high level user problems and requests on a timely basis.
8. Requires the ability to read, understand, and apply information from professional literature and technical manuals.
9. Requires the ability to train staff in effective steps for documenting, troubleshooting, and solving workstation (personal computer and software), applications, and networking (data communication and remote software access) problems and solutions.
10. Requires the ability to work collaboratively with a diverse staff of faculty, administration, staff, and students and to lead, facilitate, and participate in a variety of managerial and technical work activities.
11. Requires the ability to work evenings and weekends.
Physical Abilities
1. The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
2. Essential functions will vary by position.
3. As defined by Title I of the Americans with Disabilities Act (“ADA”) and California’s Fair Employment and Housing Act (“FEHA”), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.
Education and Experience  
The position requires a Bachelor’s degree from an accredited college or university in computer science, information/educational technology or related field and five years of experience in user support, instructional technology planning, and applications management, including two years of project management. Or, any combination of education and experience which would provide the required equivalent qualifications for the position.
Demonstrated evidence of responsiveness to and understanding of the racial, ethnic, disability, gender identity, sexual orientation, socioeconomic, academic, and cultural diversity within the community college student population, including students with different ability statuses (e.g., physical and/or learning) as these factors relate to the need for equity-minded practice within the classroom. 
Licenses and Certificates
Requires a valid driver’s license.
Working Conditions 
Work is performed indoors where minimal safety considerations exist
Note: (D.E.I.A. – Diversity, Equity, Inclusion, Access)
The Coast Community College District (Orange Coast College, Golden West College, and Coastline College) continue to strengthen our efforts around diversity, equity, inclusion, and access. The Coast Community College District is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable, diverse, inclusive, and accessible. We have a strong commitment to D.E.I.A. (Diversity, Equity, Inclusion, Access) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process. 

This is an IN-HOUSE ONLY – permanent, general-funded, full-time, 12-months per year classified position.  The normal hours of work will be Monday through Friday 8:00 am to 5:00 pm, with the flexibility to occasionally work extended hours and/or weekends, if necessary, to meet the needs of the department.  The effective date of employment will be arranged with the supervisor.  The District provides medical, dental, and vision insurance for the employee and eligible dependents and life insurance for the employee.  

Application Requirements:
Application materials must be electronically submitted online at: http://www.cccd.edu/employment to be considered for employment.
 
Incomplete applications, application materials submitted by mail, and documents not requested in the job announcement will not be considered. Please note that the district does not return materials submitted in the application process (copies of original supporting documents are acceptable).
 
A complete application packet includes:  

• A complete Coast Community College District Online Employment Application.
• Responses to Supplemental Questions (please provide clear and detailed responses, as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, put “see resume” or “N/A”, or leave blank).
• A Cover Letter highlighting your experiences relevant to this position and addressing the minimum and essential qualifications, including your demonstrated evidence of D.E.I.A. (Diversity, Equity, Inclusion, Access).  (upload as a separate attachment – PDF recommended).
• A Current Resume of professional and educational background and experience. (upload as a separate attachment – PDF recommended).

 
Submit an application online at: http://www.cccd.edu/employment
 
Coast Community College District – Human Resources
1370 Adams Avenue, Costa Mesa, CA 92626
 
Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or call 714.438.4716.
 
Selection Procedure
All online applications received by the application deadline will be screened to determine which applicants meet the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview.
Applicants wishing to apply for more than one position must submit separate application materials for each desired position.
Applicants who meet the minimum qualifications and who are also deemed to possess the highest committee evaluation will be invited to an interview.
If any travel is required for an applicant to participate in person during the interview process, this will be done so at the candidate’s own expense.
During the interview, candidates may be asked to conduct a short oral demonstration/presentation on a previously announced topic as well as participate in a writing exercise, or hands-on practical.
Consideration will also be given to factors in addition to education and experience, including but not limited to professional development, ability to work with others, and commitment to meet student needs.
The search committee will rate the candidate’s responses to the interview questions, the demonstration/presentation, and the applicable writing exercises and/or hands-on practicals. Based on this rating, a number of candidates will be recommended to move forward and will be invited for a second-level interview.
The hiring manager will conduct reference checks on the final candidate. The district reserves the right to contact the current or most recent employer and to investigate past employment records of applicants selected for interviews.
The campus President will make the final recommendation for employment to the Board of Trustees.
The start date will be determined based on the needs of the campus and the conditions of employment as posted in the job announcement/recruitment.
Applicants who are eliminated from consideration will be notified by email. All applicants are requested to provide an email address in their online application. Candidates should not expect official notification of the status of their candidacy until the Board of Trustees has acted upon the College’s recommendation for employment.
The District reserves the right to extend the deadline, re-advertise the position, or delay filling this position based on the needs of the District and the student population we serve.
 
Employment Information
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)
The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing equity and inclusion goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
 
THE SELECTED CANDIDATE IS REQUIRED TO COMPLETE THE FOLLOWING PRIOR TO EMPLOYMENT:
Provide a Certificate of Tuberculosis Exam for the initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
Provide a valid COVID-19 Vaccination card or Vaccination Exemption.
Have fingerprints taken by a Live Scan computer at the candidate’s expense (Clearance must be received prior to the first day of employment).
Present original documents for proof of eligibility to work in the United States including a Social Security Card; AND
Participate in a new hire onboarding appointment with an Employment Services Representative.
 
Coast Community College District is an Equal Opportunity Employer
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. We are committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.
The Coast Community College District is a multi-college district that includes Coastline, Community College, Golden West College, and Orange Coast College.  The three colleges offer programs in transfer, general education, occupational/technical education, community services, and student support services.
Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to the needs of a changing and increasingly diverse population.
 
Coast Community College District Title IX:
https://www.cccd.edu/employees/hr/title9/Pages/Staff-and-Faculty-Resources.aspx

This direct link 2022 Coast Community College District Annual Security And Fire Safety Report  is the 2022 Annual Security and Fire Safety Report for Coast Colleges. The crime statistics for calendar years 2019, 2020, and 2021 were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hard copy can be provided from one of the Campus Safety Offices.  Please contact any of the Campus Safety Offices for any questions regarding the report.