Director Cloud Services

If you have experience as a technical support leader, we want you to consider joining our award-winning IT department’s Engineering & Operations team. This is a unique opportunity to join a cross-functional, cross-platform support team that is responsible for the timely delivery of mission critical services at the University. This role is designed for individuals who are highly self-motivated and collaborative as it presents exposure to all areas of Information Technology Services as well as the Schools and Colleges. The incumbent will be expected to lead a team of accomplished engineers and architects delivering critical enterprise projects, daily operational tasks and focusing on optimizing processes and ongoing status for critical enterprise projects. They will also be responsible for managing and maintaining relationships with customers and peer organizations within the Information Technology Services department. Performs other duties as assigned.

Visit https://careers.temple.edu/careers-temple to learn more about the benefits of working at Temple University.

Required Education & Experience:
Bachelor’s degree and at least 4 years of relevant technology or cross platform production support plus at least 2 years of experience managing an operational support team. Demonstrated experience with Application Development and/or Production Support. Experience with automating processes via command line scripting like PowerShell and/or other CLI. An equivalent combination of education and experience may be considered. 

Required Skills & Abilities:
* Understanding of broad technology platforms:
        Cloud collaboration suite of tools and services like Google Workspace (Drive, etc.) and Microsoft 365 (OneDrive, Teams,             SharePoint, etc.)
        Demonstrated management of services via infrastructure as a service platform such as GCP, AWS or Azure
        Windows and Linux server operating system support and administration
        Virtualization platforms – Hyperconverged infrastructure – Vmware
        User attribute management via Active Directory, Azure AD or LDAP
        Security mindedness and risk assessment with awareness of security standards and best practices
        Understanding of email flow, routing and security best practices
* Demonstrated ability to manage tasks and projects with minimal supervision
* Prior experience of supervising staff
* Demonstrated verbal and written communication skills along with the ability to effectively interact with diverse groups of individuals.
* Ability to work nights and/or weekends, as necessary.

Preferred:
* Managing complex cross-functional teams and deliverables.
* Experience managing a small team of engineers and/or architects.
* Ability to manage large projects with aggressive deadlines.
* Understanding of ITIL concepts.

This position requires a background check.

This position is assigned a hybrid work arrangement (on-campus and remote), the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

In accordance with the City of Philadelphia’s COVID-19 mandate, all Temple University students, faculty, staff, and contractors must be fully vaccinated before receiving authorization to work unless they have a medical or religious exemption approved by the University.  An individual is considered fully vaccinated two (2) weeks following the second dose of the Pfizer or Moderna vaccine or two (2) weeks following a single dose of the Johnson & Johnson vaccine. Individuals who do not meet the University’s vaccination or exemption requirement will be prohibited from working until proof of full vaccination or an exemption is requested and approved.  For more information, visit the University’s Vaccines web page at https://www.temple.edu/coronavirus/vaccines.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

To obtain additional information about Temple University please visit our website at www.temple.edu.  

Temple University’s Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.

 
Primary Location
: Pennsylvania-Philadelphia-Main Campus
Job
: Staff
Schedule
: Full-time
Shift
: Day Job
Employee Status
: Regular