Digital Workplace Services Specialist

Northern Alberta Institute of Technology

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Digital Workplace Services Specialist

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Job Information

Positions Available


Closing Date

1 Aug 2023


Permanent Full-Time


Edmonton AB

Remote Option



Digital Workplace Services


Information Technology Services


Main Campus


Detailed Job Description

In order to ensure your application is received by NAIT
for thorough review and consideration, please apply directly through our
Careers site at


The Digital Workplace Services Specialist
is a member of the IT Infrastructure and Service Delivery (ITSD) team reporting
directly to the Digital Workplace Services Coordinator in NAIT’s Information
and Technology Services (ITS) Department. Digital Workplace Services
encompasses the suite of technology solutions and support services provided to
enable users to collaborate, communicate, and work efficiently in a digital
work environment. You will be responsible for the day-to-day administration,
configuration, and support of enterprise productivity tools and collaboration
platforms, such as tenant-level administration of Microsoft 365 Apps. Your
expertise in Microsoft 365 and digital workplace technologies will be instrumental
in enhancing productivity, security, and collaboration for our clients and
helping achieve organizational objectives. We provide a supportive environment
where you will apply your skills and be exposed to a significant variety of IT



  • Administer and maintain Microsoft 365 Apps, including
    Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, the
    Viva Suite, and related services. 
  • Administer enterprise software licensing, settings,
    and policies. 
  • Stay up to date with the latest Microsoft 365
    features, updates, service changes and industry trends to recommend and
    implement improvements. 
  • Participate in the evaluation, selection,
    implementation and administration of digital workplace technologies and tools,
    keeping in mind scalability, security, and user experience. 
  • Provide end-user support, training, and documentation
    to maximize user adoption and proficiency in digital workplace tools and
  • Work on assigned projects independently or as part of
    a team. 
  • Utilize a service management system for logging and
    tracking of requests. 
  • Create and maintain documentation and technical
    knowledge base articles. 


Skills & Abilities: 

  • Experience administering Microsoft 365 Apps, with a strong
    understanding of Microsoft 365 services and applications. 
  • In-depth knowledge of Microsoft 365 Apps such as
    Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and
    related technologies.  
  • Excellent communication skills, with the ability to
    collaborate effectively with clients, vendors, colleagues, and internal teams. 
  • Strong project management skills with the ability to
    manage multiple priorities and execute time-sensitive requests in a fast-paced
  • Working knowledge in on-prem Active Directory (AD) and
    Azure Active Directory (AAD)  
  • Working knowledge in PowerShell is an asset. 
  • Familiarity with Agile methodologies and Azure DevOps
    is an asset. 



  • An Information Technology related diploma or degree. 
  • A minimum of 3 years related work experience. 


Remuneration: $2,751.60 to $3,645.28 bi-weekly, plus a
comprehensive benefit plan.

Please submit a resume and cover letter
to be considered for this opportunity.



NAIT, people matter.

proud to have been named one of Alberta’s Top Employers  for 12
consecutive years. Developing an engaging, supportive and rewarding work
culture is something we take seriously. We know that people are our biggest
asset – they are what makes NAIT a great place to work.   

NAIT, you are part of a community that makes a difference in the lives of
students, staff and industry clients and partners. The NAIT culture reflects
our shared values of respect, collaboration, celebration, creativity and
accountability. We are committed to equity, diversity and inclusion  and are a
proud partner of the Canadian Centre for Diversity and Inclusion  and Pride at
Work Canada.  NAIT is committed to
advancing equity and cultivating inclusion throughout the hiring process. We
especially encourage applications from Aboriginal and Indigenous people, Black
and racialized people, gender and sexually diverse (2SLGBTQIA+ and women)
people, immigrants, and people with disabilities.


we offer

created a benefits package that focuses on health and wellness, professional
and personal growth, recognition and work-life balance.

is a flexible workplace and depending on the nature of your role, you may
request flexible work arrangements with respect to where and when you work,
including being on-campus full-time, working off-site, or a combination of the

also have access to excellent vacation time, paid time off between Christmas
and New Year’s, a strong recognition program, learning opportunities, 2 annual
all-staff professional development days and so much more. 


and safety

You can find
the latest information on NAIT’s response to COVID-19 at



with education credentials earned outside of Canada who have not had them
previously assessed should have their credentials evaluated by World Education
Services or the International Qualifications Assessment
Service  (IQAS)



is an inclusive employer and strives to hire a diverse workforce. If you are
contacted by us regarding a job opportunity, please don’t hesitate to advise if
you require any accommodation during the selection process. Please contact us
via email at [email protected].


thank you for your application, however, only those selected for an interview
will be contacted.

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