Digital Learning Assistant

Salary: Grade 6 £27,131 – £30,502 per annum with NEST pension benefits

Contract: Permanent

Hours: Full time 35 hours

Location: Singleton Campus, Swansea

Swansea University is an institution which offers a compelling balance of excellent teaching and research, matched by an enviable quality of life on our two beachfront campuses. Located on the edge of the stunning Gower Peninsula and established in 1920 to meet the needs and wants of its local population and industry, its civic mission remains at its heart, and it continues a long history of working with business and industry.

With a TEF Gold award for teaching excellence, we pride ourselves on providing a high-quality education to all our learners. The Swansea Academy of Learning and Teaching (SALT) performs a key role in this mission, working together with Faculty and professional service colleagues through discussion, reflection, and inspiration. Through this key collaborative work, we help shape and support pedagogic development so Swansea continues to be recognised for its outstanding learning and teaching environment, driving a positive impact on the student experience.

We are looking to appoint a pro-active and solution-focused individual to join the Technology Enhanced Learning team in SALT, to perform a key role in supporting and providing high-quality user experience of the University’s Digital Learning Platform. You will have strong organisational skills and a customer-focused outlook in contributing to an ongoing process of improvement in how Swansea University provides, supports and promotes its Digital Learning Platform. You will support the Technology Enhanced Learning team through providing front-line support for the University’s Digital Learning Platform via service desk and ensuring that it continues to provide the best possible user experience through driving continuous improvement of processes and procedures through review and revision, while identifying and applying opportunities for further improvement.