Digital Banking Advisor in Winnipeg, Manitoba

Aston Carter

Digital Banking Advisor

One of Aston Carter’s clients (One of Canada’s top 5 banks) is looking to add top talent to their Everyday Banking Advisor team. Aston Carter is actively interviewing for this role and encourage those ready to make their next career move to apply. Through our application process, we want to ensure that candidates know their application status and qualified candidates can expect to hear back within 48 business hours after application! We are looking for enthusiastic customer service professionals that have great problem solving skills, customer centric mindset and want to develop their career in the banking and finance industry. This opportunity is 90% work from home – with a 7 – 12 week paid training period of being completely virtual!

This role is a 6-month contract that can enhance someone’s professional career through networking and continue to gain valuable banking sector experience! If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long term career as a highly knowledgeable professional banking advisor with our client. This position has a high potential to move into an extension of contract with the bank given good performance.

JOB DESCRIPTION:

What is the opportunity? In this role you champion the banking brand and provide support to our clients as they will interact with us in very different ways, whether it is by phone, email, chat, video, social media or mobile. This role will be attractive to people who thrive in a fast-paced goal-focused team environment, love

working with people and have the flexibility to work on a schedule designed to meet our client’s needs. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long-term career as a highly knowledgeable professional. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home and/or center. This is a full time and shift oriented role.

• Provide professional, responsive customer service to incoming client calls, assisting clients with their immediate financial need through recommending appropriate

products and services.

• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and

resolving client concerns at first point of contact

• Provide Online Banking technical troubleshooting assistance relating to browser support, site functionality; password reset and sign-in protection issues

• Deliver effective root cause analysis, problem diagnosis and solution recommendation that matches the client’s level of technical expertise

• Educate and assist clients with using banking digital capabilities for online and mobile banking services.

• Resolve problems at first point of contact in a friendly and helpful manner and refer more complex situations to partners, as appropriate.

• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

• Be resourceful with the ability to leverage tools and resources to find the right answers, while cultivating and maintaining relationships with partners and clients to work as one team.

Qualifications:

• Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry.

• Strong oral and written English communication skills along with personal flexibility to work various shifts that meet our clients’ needs.

• Previous banking/financial experience.

• Ability to work independently, proven time management, organizational and problem solving skills

• Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone

• Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team

• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation

• Required availability to have open: Monday to Sunday, 7 AM to Midnight (CST).

• Past experience in a customer service role where you provided a variety of needs based solutions

• Experience working in a team and metrics-based performance environment

This position also offers health benefits; This role can move into an extension of contract with great performance that could potentially offer future growth opportunities in more technical banking roles. Networking opportunities and banking industry experience.

If you meet the qualifications and are ready for your next career move, please apply with your most up to date resume!

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À propos d’Aston Carter:

Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d’Aston Carter. Nous n’utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d’argent.

Aston Carter, une division d’Aerotek, est un fournisseur d’envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d’Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s’engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu “best of staffing” par nos clients et le talent que nous recrutons, Aston Carter s’engage à livrer un service hors pair a tous nos partenaires d’affaire.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers’ unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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