Deputy Team Leader

Detailed job description and main responsibilities

You will work alongside the Team Leader heading up the Ophthalmology team, delivering first class customer service to patients. 

As a Deputy Team Leader you will also work closely with the other Deputy Team Leader, eReferal Lead, Outpatient Coordinator and PSC Administrators.
You will deputise for the Team Leader as required on an ad-hoc basis, attending meetings on their behalf and fulfilling the main function of the Team Leader role on a temporary basis.
You will provide a comprehensive administrative and appointment service for outpatients and ensure compliance with waiting time targets.

Deal with concerns / complaints escalated from the PSC Administrators as appropriate, further escalating where necessary to the appropriate Team Leader for action.
Participate in the induction of new Patient Service Centre Administrators across the Trust, sharing knowledge and expertise of the administrative processes and functions and the role of the centre.
Ensure that staff adhere to the agreed operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable.

You will be a highly organised individual with good communication skills, someone who can learn and assimilate information quickly. You will need to demonstrate the ability to prioritise and work to deadlines.

We’re also looking for you to demonstrate:
•    Experience of providing high levels of customer service in a healthcare environment
•    Administrative and organisational experience
•    An ability to get on with people, share knowledge and best practice.

ADDITIONAL INFORMATION

Interviews will be held on 30th November 2022

Should you have any queries, please use the contact details below to get in touch.