Customer Success AR Supervisor in Montreal, Canada

Customer Success AR Supervisor

Date: Oct 25, 2024

Location: Montreal, Quebec, CA, H4M2Z2

Company: Corning

Requisition Number: 65493

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

iBwave is the power behind great in-building wireless experience, enabling billions of end users and devices to

connect inside a wide range of venues. As the global industry reference, our software solutions allow for

smarter planning, design and deployment of any wireless network project regardless of size, complexity or

technology. Along with innovative software, we are recognized for world-class support in 100 countries,

providing the industry’s most comprehensive components database and a well-established certification

program.

Job Purpose

The Customer Success AR Supervisor’s main role is to oversee and manage the accounts receivable process

within the customer success department to ensure efficient billing, timely collections, and positive customer

interactions. This role blends operational efficiency with a strong emphasis on customer satisfaction, aligning

with our commitment to delivering exceptional customer experiences throughout the billing and invoicing

processes while maintaining a healthy cash flow and optimizing revenue generation for iBwave.

Requirements

• Bachelor’s Degree

• +5 years of experience in billing, invoicing, or accounts receivable

• Prior leadership experience

• Experience with Salesforce & Sage or similar tools

• Customer focus mindset to address customer concerns, ensure customer satisfaction, and provide

• exceptional customer experience

• Ability to work in a fast-paced, self-directed environment, and comfortable in rapidly changing and sometimes ambiguous work situations and in multi-cultural, multi-time zone environments

Desired

• Fluency in English and French

Responsibilities

• Collaborate cross-functionally (sales, finance, support, CSMs, Corning Shared Services, etc.) to verify order details and ensure alignment between customer orders, sales opportunities, and invoices.

• Ensure customer invoicing excellence by:

• Improving invoicing process efficiency

• Providing timely and accurate invoicing

• Managing payments received from Paypal and Stripe for swift processing

• Provide proactive AR management by:

• Monitoring & following up on outstanding invoices, working with customers to resolve payment discrepancies & overdue invoices

• Applying daily cash receipts to AR balances promptly and accurately.

• Continuous Improvement and Support:

• Identify opportunities for post sales process automation & optimization and support in executing related strategic initiatives

• Assist in special projects & work on other customer success activities as needed

• Ensure end-to-end process is properly documented

• Ensure adherence to SOX compliance standards, maintaining meticulous records and documentation.

French Speaking Job Advert:

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

• Our monetary peer-to-peer recognition program is tied to ourand celebrates you and your colleagues’ contributions.

• Health and well-being benefits include medical, extended health care, dental and vision as from your first day of work.

• You are eligible to participate in the Corning Optical Communications LLC Retirement and Savings Plan on your first day of work.

• RRSP with 100% match, up to 5% of your earnings,

• The company will contribute 2.5% of your eligible pay each year to the DPSP account.

• Long-Team disability benefit

• Professional development programs help you grow and achieve your career goals.