Customer Success Agent CAN

Safety Kleen in Brampton, ON is seeking a bilingual (French/English) Customer Success Agent to work on site at their location in Brampton, ON. The Customer Success Agent is responsible for providing exceptional customer service to its customers.

Why work for Clean Harbors?

• Health and Safety is our #1 priority, and we live it 3-6-5!
• Competitive wages; starting at $23/hr depending on experience
• Work schedule: 8:30am-5pm (Monday to Friday)
• Focus on maintaining sustainability.
• Comprehensive health benefits coverage after 30 days of full-time employment
• RRSP with company matching.
• Opportunities for growth and development for all the stages of your career
• Company paid training, and tuition reimbursement.
• Bilingual: French and English
• Required: High School or equivalent General Studies
• Experience: 3 to 5 years
• Alternative: Alternative combinations of education and experience may be accepted in lieu of degree.
• Computer skills – Office 365 and Salesforce, typing proficiency, ability to use multiple screens
• Time management, attention to details, organizational skills; Active listening; multiple concurrent software use
• Excellent written and verbal communication skills; Suggestive selling; Goal oriented; self-motivated
• Ability to work / operate in fast-paced environment
• Sales

Safety-Kleen Systems, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year. Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK ™

Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at www.safety-kleen.com/careers

We thank all those interested in joining the Safety-Kleen team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role. Safety-Kleen Systems, a Clean Harbors company is a Military & Veteran friendly company.

Clean Harbors welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

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• Order placement, entry, documentation and tracking; communicate product delivery schedules with customers as appropriate, using OM, SF, other softwares
• Develop and maintain customer records, including activities, cases, orders, opportunities, and leads, as well as ensuring accuracy/currency of customer contact information
• Customer issue resolution, including payment processing, document retrieval, account updates, order taking, escalations, etc.
• Develop, maintain, and manage customer relationships at all levels and ensure customer satisfaction in all sales transactions. Follow up with past customers to restore business relationships and look for opportunities to upsell
• Consistently meet or exceed weekly and monthly sales targets and goals, including profit expectations, on all sales transactions and customer referral goals. Create and cultivate a sales pipeline, and ensure disciplined management to meet or exceed quotas
• Understand the customer’s business needs and initiatives, and apply our environmental solutions in support of their business goals. Suggest products and services that will add value and ensure customers are provided with accurate information and quotes in a timely manner
• Cultivate leads for larger, more complex accounts, or accounts requiring a site visit, for the outside sales team

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