Customer Success Account Manager
Microsoft
As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value.The CSAM role is a leader on the account team who partners with the Account Team to programmatically align the consumption plan to the account plan and leads the delivery execution and support team. The CSAM orchestrates prioritized programs, projects, and milestones for customer business value realization and consumption.Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.Responsibilities:Key Accountabilities include:Partner with your Customer and Account Team
Accountable for the Consumption plan
Engages Customer Sponsors
Accountable for Delivery Orchestration & Support Outcomes that support Solution and Operational Health outcomes
Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.Qualifications:We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to production for customer cloud engagements. This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success. Required/Minimum Qualifications
Full proficiency in German and English (both written and verbal)Austrian driving license AND ability to deliver on travel commitment of 25-30%.Preferred Qualifications
Project Management: ACP, PMI, or equivalent Project Management certification
Prosci or equivalent Change Management certification
Information Technology Infrastructure Library (ITIL) Foundation certification
Technologies: Cloud, mobile, web application development, cloud-native application architecture
Microsoft certification in relevant Cloud technologies (e.g.: Azure, Microsoft 365, Dynamics 365, Power Platform)The salary for this role is starting from 57,000 euros per annum depending on experience.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .
€57000 per year
Wien
Wed, 09 Oct 2024 07:53:00 GMT
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