Customer Service Specialist (Customer Service II)

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

Johnson County Mental Health Center Financial Services Department is looking to fill the position of Customer Service Specialist. The Financial Services Department is responsible for tracking and reporting all revenue and expenditures for Johnson County Mental Health Center. This position will assist clients of Johnson County Mental Health Center in a variety of ways including, but not limited to, assistance with understanding their account balance, setting ability fees, processing requests for temporary fee reductions, and outreaching to clients regarding changes in financial status and/or missing financial documentation. First review of applications will be September 30.

Job Description

Other job duties include:

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries; serves as a subject matter expert; provides solutions and recommendations for complicated issues; tracks and monitors calls to provide quality control; provides training to other staff.
• Creates and maintains files both public and confidential; inputs data into systems; creates and distributes reports and analyzes data to determine problems or trends; initiates written or oral correspondence; schedules appointments, meetings, and other functions.
• Assists customers with completing routine and non-routine forms when appropriate; collects forms and any supporting documents; reviews for accuracy and completeness; obtains client information as well as signatures on required permission and consent forms; explains fees, policies, and payment options. Based on information received, researches account information; makes determination on coordination of services/resources, and organizes referrals to current staff or outside agencies; copies, collates, and routes forms to appropriate locations or staff.
• Calculates and collects fees for payment; resolves a variety of non-routine customer complaints, problems, and billing disputes; may provide follow-up to ensure customer satisfaction. Completes daily audit and reconciliation of cash and checks collected, and prepares deposit.

Job Requirements

Minimum Job Requirements:

High school diploma or equivalent and one year of customer service or related experience are required. May require KS/MO driver’s license, depending on department or agency.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

All County employees may be called upon to assist other departments in a declared emergency situation.

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