Customer Service Representatives / Financial Services – Remote in Boston, Massachusetts

About Sutherland

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

We’re Sutherland, and we’re now hiring customer service reps to help us support a new client, a multinational corporation providing a wide range of financial products & services. Specifically, you will handle inbound customer inquiries and resolve a variety of basic support issues, such as researching, troubleshooting and processing address changes, customer orders, and/or billing/payments/disputes. You will be responsible for documenting all your work, and escalating calls to an appropriate Product Support Specialist as needed.

Since we provide service to global customers, our center is open 24/7. These are work from home opportunities.

We offer:

• Competitive pay starting at $18/hour, a generous vacation policy, and 401k

• Medical, dental, and vision benefits; EAP, health and wellness programs, and more

• Tremendous development & advancement opportunities – 80% of our frontline leaders have been promoted!

• Employee Discounts

• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

• Excellent customer service skills that result in high levels of confidence and satisfaction from your customers gained through a year of related experience or in a high-volume call center environment

• Knowledge of the credit, debit and pre-paid debit industry and related back-office regulations, processes and procedures

• Strong PC skills

• A detail orientation and effective interpersonal, communication and organization abilities

• The ability to work both independently and as part of a team

We will provide all equipment, and we ask you to provide reliable, hard-wired internet service and a quiet, distraction-free place to work.

About Us

As a digital transformation company and just re-certified as a

Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.