Customer Service Representative with Spanish – Hybrid (m/f/d)

  • Contract
  • Berlin

Foundever -

Vollständige Stellenbeschreibung

Do you love communicating with other people and are you a helpful, friendly person?

Then we are looking for you as a SPANISH-speaking Customer Service Representative (m/f/d) in Berlin Spandau in full- or part-time for Raisin.

We offer you:
Basic Salary 2080 €/month + Project Bonus up to 250 €/month

Permanent employment contract with 27 days of holiday + special leave whenever you need it

Relaxed working hours from Monday to Friday between 08:00 AM and 6:00 PM, no weekends!

Employee benefits, such as exclusive shopping discounts, capital-forming benefits, company pension schemeand subsidy for the job ticket

Many internal career opportunities: 84% of our advancement jobs are filled internally!

We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees

Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.)

With a paid training you are ready for your work with us in the best possible way

Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)

Explore the world with our international career opportunities

If you are interested in increasing your German skills, you can take part in optional German language classes

These are your new tasks:
You advise our Spanish speaking customers via phone and email and increase customer satisfaction by solving requests promptly and competently

You respond to and resolve customer complaints

You will build relationships with new and existing customers to provide the best possible customer experience

You show great attention to detail and working effectively in a team

You always adhere to the principles and values of the company

You have exactly what we need:
Fluency in Spanish and English

Excellent customer service skills

Previous experience in a customer focused or sales environment, previous contact centre experience is desirable

Demonstrable experience of working within a structured process

Proficient IT Skills (Microsoft-Office)

The ability to work well as part of a team

Being flexible and open to a new challenge

You enjoy learning and adopt knowledge easily

You are empathetic and socially competent

You must own a valid Work Permit for Germany

You can work from our office in Berlin

Sounds like the right job for you? Then take your chance now and apply right here!

We have a wide variety of people working for us – career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as non-binary people. All people are welcome at Foundever™! Where are you staying?

See, what awaits you here:

There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments – with Foundever™!

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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