Customer Service Representative in SPARTA, Tennessee

Job Summary:The Customer Service Representative is responsible for all aspects of customer care. This includes, but is not limited to, answering customer questions (via phone and email), addressing and resolving customer issues, entering orders into the system, and following up to ensure customer satisfaction, while also maintaining the highest level of professionalism and customer service.

Major Responsibilities/Activities:

• Edits orders received for price and specifications.
• Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
• Accurately enter data into the computer system.
• Record or file copy of orders received.
• Follow up on orders to ensure delivery by specified dates.
• Compute price, discount and shipping charges as required.
• Receive and check customer complaints.
• Confer with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Compile statistics and prepares various reports for management.
• Answer questions from customers or individuals on how a product operates or direct them to the person that is able to assist them.
• Make sure that quotes are processed through the quoting process in a timely manner.
• Type quotes and maintain files for all quotes that are processed.
• Responsible for sending new pricing, with the correct multiplier, to all customers.

Minimum Requirements:

• Have obtained a high school diploma, general education degree (GED) or equivalent. Additional education such as an Associates or Bachelors degree is a plus.
• Have at least five years of experience in a related work environment (i.e. retail customer service rep., receptionist, order entry specialist, etc.)
• Have basic computer skills which include a working knowledge of MS Word, Excel, and Outlook.
• Have the ability to work flexible hours when required to complete necessary job assignments.

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– Have experience with an enterprise resource planning (ERP) software package such as Oracle or SAP. Hrmann LLC manages operations with SAP; therefore, experience with this package is preferred.
– Have the ability to work on several projects simultaneously.

Additional Comments:

Hrmann offers a comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay.Hrmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test