Customer Service Representative in Secaucus, New Jersey

Description

Retailer is seeking a contract Customer Service Representative to join their call center operations in Secaucus, NJ. This is hybrid, must commute to office 3x per week.

Responsibilities include:

• Answers telephones by giving greeting, name and answers to questions in a courteous manner, replies to faxes and emails per department standards.

• Enters orders accurately.

• Gives customer order reference number for each order placed.

• Answers inquiries about products relating to technical properties, size, color, features, benefits and availability.

• Opens research tickets as needed including all relevant information

• Offers alternative suggestions when product is unavailable.

• Supplies responses concerning backorders, NLA items, temple changes, parts, etc.

• Transfers and/or conferences customers and salespeople to mailboxes or other departments as needed.

• Processes customer’s special requests using special instructions, modifying shipping, etc

  Requirements

• Proven customer support experience or experience as a client service representative is preferred.

• Excellent Interpersonal & Communication (both verbal & written) skills.

• Ability to multitask, prioritize, and manage time effectively

• Knowledge of Microsoft Office along with keyboarding skills

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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