Customer Service Representative in San Antonio, Texas

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE !

• Family building benefits include fertility coverage and adoption/surrogacy assistance.

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

• Paid time off, including in support of volunteer and parental leave needs.

• Educational and training opportunities through company programs along with tuition assistance and student debt support .

• Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !

Job Summary :

Trane Technologies in San Antonio is hiring a Customer Service Representative to join our team. In this role you will deliver positive customer service experience and sales solutions to our customers while meeting financial and business goals and objectives. You will provide customer support and ensures customer satisfaction goals are achieved. Additionally, you will oversee customer contract renewal, expansion, improving customer satisfaction and ensuring contractual obligations are achieved. Identifies opportunities for growth and sales in assigned customer portfolio by making sales, obtaining order or contracts for services. Collaborates with cross-functional teams including billing and sales. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes customer support and sales activities at client’s facilities.

Where is the work:

This position is eligible for a hybrid work schedule (3 or more days onsite or visiting customers per week) based out of San Antonio, TX

What you will do:

• Responsible for customer satisfaction, retention, and growth for assigned portfolio.

• Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.

• Responsible for responding within 24 hours to customer inquiries and concerns.

• Responsible for T&M (time and material) and Quoted Job pull-through opportunities, collaborating with the account manager and the estimating team on the proposals and delivering proposals to the customer in a time to meet their needs.

• Supports Account Management Team(s) in producing estimates and proposals for tech leads and quoted jobs.

• Follows up on T&M Calls run on “house accounts” to see how we performed and gauge interest in having account manager coverage.

• Utilizes prospector to generate sales leads on currently assigned and unassigned accounts.

• Responsible for customer Accounts Receivable communication and follow-up.

• Contacts customers to deliver and follow up on proposals for tech leads in coordination with assigned Account Manager(s).

• Responsible for collaboration and follow-up on sales leads and quick quotes.

• Responsible for service agreement renewal activity with customer directly, managing the booking process and achieving monthly targets.

• Responsible for reviewing the financial performance of all assigned accounts on monthly basis and provide a correction plan for poor performing accounts. Responsible for meeting department growth plans by selling and expanding customer base.

• Coordinates with Service Operations in order to provide customer assurance with regard to equipment uptime and reliability.

What you will bring:

• Associates degree or equivalent experience preferred.

• Customer service capacity a plus.

• Must be able to multi-task in high-stress situations.

• Must be able to communicate effectively in person, by phone and through written communication.

• Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.

• Able to work extended hours on occasions when required.

Compensation:

Base Pay Range: $60,000 – $85,000 per year, plus incentive

Total compensation for this role will include an incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.