Customer Service Representative in Ossining, New York

Description

We are seeking a bilingual customer service representative to join our team in Ossining, New York. This is a contract-to-hire position.

Responsibilities:

• Serve as the primary point of contact, handling inbound calls, emails, and written correspondence

• Accurately process donor contributions and maintain comprehensive records of all transactions

• Use Microsoft Excel and Word to manage and track information and donations

• Show compassion and understanding when speaking directly with customers, providing a positive experience for them

• Handle confidential information, such as credit card details and checks, with utmost discretion

• Respond to and resolve inquiries in a timely and professional manner

• Ensure data entry tasks are completed accurately and efficiently

Requirements • Proficiency in Microsoft Excel and Microsoft Word

• Experience in Data Entry and Order Entry

• Ability to handle both inbound and outbound calls

• Previous experience in a Call Center Customer Service role

• Excellent customer service skills

• Ability to schedule appointments efficiently

• Proficiency in Email Correspondence

• High level of responsibility and accountability

• Ability to handle confidential donor information with discretion

• Strong attention to detail and organizational skills

• Excellent verbal and written communication skills

• Ability to work collaboratively in a team environment

• Ability to multitask and prioritize effectively

• Willingness to learn and adapt in a fast-paced environment

• Strong problem-solving skills and the ability to think on your feet

• A positive attitude and professional demeanor

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .