Customer Service Representative in Newark, California

Description We are in search of a Customer Service Representative to join our team in Newark, California. This role primarily involves handling customer queries and concerns in a call center setting, with a focus on the healthcare industry. The selected candidate will contribute to the smooth and efficient operation of our service department, dealing with a high volume of incoming calls and assisting with customer account management. This position offers a contract to hire employment opportunity.

Responsibilities:

• Responding promptly to a large volume of incoming telephone calls and referrals from customers.

• Assisting customers in registering and cancelling appointments, ensuring all processes are handled efficiently.

• Documenting and routing calls accurately to the appropriate department.

• Recognizing and escalating urgent customer needs or operational issues as required.

• Managing and navigating medical records, verifying that patient information is updated and correctly inputted.

• Ensuring compliance with all regulatory standards.

• Delivering a high level of customer service at all times.

• Adhering to documented protocols and guidelines in all customer interactions.

• Using the telephone system functionality as required and using reference documents and online knowledgebase tools to provide accurate information regarding services.

• Undertaking other departmental duties as assigned and maintaining respect and composure in stressful situations. Requirements • Applicant must possess knowledge and experience in Healthcare Insurance.

• Experience in a Call Center Customer Service role is required.

• Strong Customer Service skills are essential for this role.

• Ability to handle Answering Inbound Calls effectively and efficiently.

• Proficiency in managing and Answering Multi-Line Phone System is necessary.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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