Customer Service Representative in New Brunswick, New Jersey

Description

We are in search of a Customer Service Representative to join our team. As a Customer Service Representative in the logistics industry, you will be tasked with tracking deliveries, resolving customer inquiries, and maintaining accurate customer records. This role offers a short term contract employment opportunity.

Responsibilities:

• Monitor and track deliveries made by around 40 trucks daily

• Liaise with customers to provide updates on deliveries

• Reschedule deliveries as needed and communicate changes to customers

• Handle any issues related to customer orders or deliveries promptly and professionally

• Utilize dispatching skills to ensure smooth operations

• Maintain accurate and up-to-date customer records

• Process customer credit applications with accuracy and efficiency

• Leverage Excel skills for data entry tasks (no formulas or functions required)

• Provide bilingual customer service if applicable

• Train and adapt to company-specific software.

Requirements • Excellent customer service skills, with a proven track record in a similar role.

• Experience in dispatching, coordinating transportation, or related logistics activities.

• Strong communication and interpersonal skills to effectively interact with customers and team members.

• Proficient in using computer systems for tracking, information gathering, and/or troubleshooting.

• Ability to handle stressful situations and high-volume workload.

• Excellent problem-solving skills and ability to make decisions quickly.

• Must be reliable, responsible, and dependable in fulfilling obligations.

• Strong organizational skills and attention to detail.

• Ability to work independently and as part of a team.

• Must be flexible with work hours, able to work shifts including weekends and public holidays.

• High school diploma or equivalent required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .