Customer Service Representative in Miramar, Florida

Description

We are offering a long-term contract employment opportunity for a Customer Service Representative in the medical industry. Based in Miramar, Florida, this role involves maintaining the accuracy and integrity of e-commerce operations, ensuring that customers receive their orders on time and accurately.

Responsibilities:

• Review and verify incoming customer orders for accuracy and completeness prior to fulfillment.

• Identify and flag potentially fraudulent transactions.

• Maintain communication with customers to clarify order details, resolve discrepancies, and provide updates on order status.

• Assist customers with order placements, modifications, and tracking to ensure a seamless e-commerce experience.

• Accurately input order data into the system, maintaining up-to-date records of customer interaction and communications.

• Work closely with the fulfillment, customer service, and finance teams to ensure smooth order processing.

• Collaborate with the sales and marketing teams to align on promotions, product launches, and customer engagement strategies.

• Leverage sales experience to upsell and cross-sell products during customer interactions, contributing to revenue growth.

• Gather customer feedback and insights to help improve service offerings and product quality.

• Provide exceptional customer service through chat and email, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Requirements

• Familiarity with NetSuite software is desirable

• Ecommerce experience

• DME (Durable Medical Equipment) highly preferred

• Proficiency in answering inbound calls and managing inbound/outbound calls

• Demonstrated experience in a call center customer service environment

• Strong data entry skills with attention to detail and accuracy

• Ability to handle email correspondence professionally and effectively

• Proficient in Microsoft Office Suite, particularly Microsoft Excel and Microsoft Word

• Excellent interpersonal and communication skills

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .