Customer Service Representative in Milton, West Virginia

West Virginia Employer

One of Blenko Glass Companys missions is to be the most customer-centric company possible–and the Customer Service Representative is at the forefront of that mission. We work toward a single goal: To ensure the best possible experience for our customers. To do that, we empower our staff to take initiative and solve problems. As a team, we are focused on continuously improving and setting new standards in customer support. You must thrive in the type of environment that is constantly moving and growing. Frontline customer contact recipient across multiple channels such as phone, social media, email, etc. Diving into customer contact data and trends to identify the root of a problem and solving it Managing workflow, escalations, and effectively routing customer contacts across our team. Resolving customer contacts and closing the loop on escalated contacts. Work with Blenko leadership to illustrate and improve the customer experience. Proactively creating and curating the Blenko customer experience online and in person. Basic Qualifications: High school diploma 2+ years customer management experience preferred Proficient with computers – email, Excel and Word, social media, ticketing systems, CRMs, etc.

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