Customer Service Representative in Chesapeake, Virginia

Description We are in search of a Customer Service Representative to join our team in Chesapeake, Virginia. In this role, you will be the primary point of contact for our customers, handling a high volume of calls and ensuring customer satisfaction. This role also involves scheduling appointments with technicians and proactively reaching out to customers to offer assistance and promote services.

Responsibilities:

• Act as the initial point of contact for customers, promptly and professionally answering incoming calls

• Efficiently manage a high volume of calls, maintaining a positive attitude

• Actively listen to customer needs, ensuring they feel heard and understood

• Resolve customer inquiries and issues with a focus on a one-call resolution approach

• Schedule appointments with technicians to ensure timely and efficient service

• Proactively engage with customers during periods of low call volume, offering assistance and promoting services

• Maintain detailed and accurate records of all customer interactions

• Collaborate with team members and other departments to ensure customer needs are met and identify opportunities to improve customer satisfaction and service efficiency

• Use CRM, Database, Microsoft Excel, and other tools to manage customer relations and handle complaints, aiming to enhance customer satisfaction. Requirements • Minimum of one year experience in a customer service role

• Proficient in using CRM software

• Ability to utilize database systems effectively

• Working knowledge of Microsoft Excel

• Proven experience in client relations and ability to build strong relationships

• Skilled in handling customer complaints and resolving issues efficiently

• Demonstrated ability to consistently achieve high levels of customer satisfaction

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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