Customer Service Representative in Boston, Massachusetts

Position Summary:

The Customer Service Representative is to provide professional, helpful, and high‐quality

service and assistance with customer orders.

Essential Duties and Responsibilities:

 Ensure orders are correctly moving through the system to include EDI functions back to

government owned systems

 Monitors and responds to incoming phone calls, emails, and web chat

 Manages the Open Order reports to keep all customers / sales orders updated

 Actively work with the Procurement, Contracts, and Sales teams to provide updates on critical orders to maintain adherence to contractual obligations

 Responsible for on time delivery of products to customers

 Ensure contract compliance and metrics are followed

 Maintain daily interactions with the various Business Units across the company to ensure internal satisfaction

 Ensure that all FARS, DFARS and Compliancy measures are followed

 Provide options to customers on order changes

 Resolve order issues (e.g., late orders, wrong product sent, etc.).

 Be proficient in using ERP Software.

 Disburse critical contract information to Operations; request contract modifications, if needed.

Requirements

MS Office Suite or comparable software, internet search capability & database creation/entry

Understanding & experience in Enterprise Resource Planning (ERP) software

Hubspot and/or Sales force Experience a plus