Customer Service Representative in Black Mountain, North Carolina

Description We are offering a role in the industry of customer service, located in Black Mountain, North Carolina, 28711, United States. This is a short-term contract employment opportunity for a Customer Service Representative. The role requires an individual with exceptional skills in customer service and data entry, and will be based in an office setting.

Responsibilities:

• Serve as the primary point of contact for customers in the town of Black Mountain, providing excellent customer service and resolving inquiries.

• Handle various forms of payment, including cash, debit, and checks for services such as parking tickets and water bills.

• Accurately input customer data into the computer system.

• Handle inbound calls and respond to email correspondence in a timely and professional manner.

• Deescalate any situations where customers may be upset or angry.

• Maintain a high level of proficiency with Microsoft Suites, including Microsoft Excel and Microsoft Word.

• Schedule appointments and manage customer accounts as needed.

• Monitor customer accounts and take appropriate action when necessary.

• Utilize excellent people skills to foster positive relationships with customers. Requirements • Proficiency in handling inbound and outbound calls in a busy call center environment

• Demonstrated ability to provide high-quality customer service

• Proven experience with data entry tasks, ensuring accuracy and attention to detail

• Familiarity with email correspondence and the ability to craft professional, clear, and concise emails

• Proficiency in Microsoft Excel and Microsoft Word

• Experience with order entry processes and systems

• Ability to schedule appointments efficiently, balancing the needs of the company and the customer

• Excellent interpersonal and communication skills

• Ability to multitask and prioritize in a fast-paced environment

• Ability to work both independently and as part of a team

• High school diploma or equivalent required; higher education or certifications a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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