Customer Service Representative in Ball Ground, Georgia

Description We are offering a contract to hire employment opportunity for a Customer Service Representative located in Ball Ground, Georgia. The individual will be part of a team in the industry, with their role predominantly focused on providing support to customers and ensuring their needs are met effectively.

Responsibilities:

• Responding to customer inquiries in a timely manner, providing accurate information about our products and services.

• Handling and resolving customer complaints and issues professionally, escalating when necessary.

• Updating and maintaining customer records in the company’s system, ensuring all information is accurate and up-to-date.

• Working in collaboration with internal teams, such as sales and logistics, to guarantee customer satisfaction.

• Accurately processing customer orders, as well as returns, refunds, and exchanges, in line with company policies.

• Assisting in tracking shipments and coordinating deliveries as required.

• Providing comprehensive product knowledge and recommending solutions to fulfill customer needs.

• Efficiently managing multiple customer requests and tasks in a fast-paced environment.

• Utilizing skills in Microsoft Excel and Word, as well as other relevant software, to perform duties effectively.

• Answering inbound calls, managing email correspondence, and scheduling appointments as part of the role. Requirements • Proficiency in answering inbound calls and managing inbound/outbound calls effectively

• Experience in a call center customer service role

• Strong customer service skills and a commitment to providing exceptional customer satisfaction

• Excellent data entry skills with attention to detail and accuracy

• Ability to handle email correspondence professionally and promptly

• Proficient in Microsoft Excel and Microsoft Word

• Experience in order entry and processing customer orders efficiently

• Ability to schedule appointments and manage calendars effectively

• Strong communication and interpersonal skills

• Ability to work well in a team and contribute to a positive work environment

• Strong problem-solving skills and the ability to handle customer issues effectively

• Good organizational skills and the ability to multitask

• Willingness to learn and adapt to new processes or procedures as required

• Ability to handle sensitive information with confidentiality and integrity.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .