Customer Service Representative in Bakersfield, California

Description

We are looking for a Customer Service Representative in Bakersfield, California. The role will involve setting up banners at various locations and documenting the process through photographs. The role will also involve handling customer queries and maintaining accurate customer records. This role is a short-term contract position.

Responsibilities:

• Documenting the setup process through photographs.

• Answering inbound and outbound calls to address customer inquiries.

• Providing superior customer service to ensure customer satisfaction.

• Entering customer data and order entries into the system.

• Scheduling appointments as per customer requirements.

• Using Microsoft Word and Excel for documentation and record-keeping.

• Handling email correspondence with customers effectively.

• Monitoring customer accounts and taking appropriate action as needed.

• Ensuring the setup location is ready for use and maintained properly.

Requirements • Must be proficient in answering inbound calls and providing superior customer service

• Previous experience in a call center customer service role is preferred

• Capable of conducting data entry tasks with precision and accuracy

• Skilled in email correspondence, ensuring clear and professional communication

• Experience handling both inbound and outbound calls

• Proficiency in Microsoft Excel and Microsoft Word is required

• Should be able to efficiently process order entries

• Ability to schedule appointments in an organized and timely manner

• Must be able to set up locations as per client requirements

• Must exhibit strong interpersonal and communication skills

• Proven problem-solving abilities and a customer-centric approach

• Must be able to work independently and as part of a team

• High school diploma or equivalent is required; further education in a relevant field is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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