Customer Service Representative II

Receives and responds to the more difficult customer inquiries and complaints in person, by telephone and/or email. Investigates and researches complaints and participates in negotiating solutions. Conducts proactive customer services activities, and may conduct periodic surveys to assess the effectiveness of the program.

EEO/AA
The following documents are required:
• Resume
• Three references. 
Incomplete applications will not be reviewed.

High school and 3 years experience

Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Requires a minimum of three (3) years of directly job-related experience.
Additional Job Posting Information: 
-Department is willing to accept education in lieu of experience. 
-Department is willing to accept experience in lieu of education. 
May Be Eligible for Alternative Workplace Arrangements.