Customer Service Representative I

Parkland County -

Full job description

Job Details

Open Date Oct 10 2023 – 10:38:00 AM Close Date Oct 24 2023 – 04:30:00 PM

Position Title Customer Service Representative I (Competition #23-68) Posting Type Casual

Posting Status Active Position Length Part-time

Department Group Customer Service Hours per Week Varies

Department Legislative Services Education High School Experience 2 – 4 years

Location Parkland County Centre Competition #23-68

Salary Range 24/hr


Parkland County has a casual Customer Service Representative position available within the Strategic Services Department. Under the general supervision of the Manager, Customer Service,the Customer Service Representative I will work as part of a team to provide prompt and courteous service as a first point of contact to the public on behalf of Parkland County. The Customer Service Representative responds to telephone, email and walk-in inquiries and handles a variety of transactions, including issuing permits, receiving complaints, and processing payments. This position requires excellent customer service and de-escalation skills along with the ability to effectively multi-task and problem solve in a fast paced, customer-centric environment.

The ideal candidate would have the following:
High school diploma or equivalent, supplemented by post-secondary course work in business administration or related.

Minimum of two (2) years of related office experience, including switchboard or call centre customer service experience, along with the proven ability to deal with the public in a positive manner is required.

Municipal Government experience would be considered an asset.

Excellent communication, interpersonal and organizational skills along with the ability to share in a team environment.

The successful candidate must have availability for Monday and Friday shift coverage, 8:00 a.m. to 4:30 p.m.

Computer proficiency, including Microsoft Office, and the ability to learn and adapt to new programs quickly.

The total rewards package for this position includes:
An hourly rate of pay of $24.00per hour.This position has no guaranteed hours; shifts will vary between the working hours of 8:00 a.m. and 4:30 p.m., Monday through Friday, with mandatory availability for Monday and Friday shift coverage.

Parkland County offers a total rewards package including competitive pay, access to our confidential Employee and Family Assistance Program, and 4% vacation pay and 4.8% statutory holiday pay in addition to your regular earnings. Our organization offers access to physical fitness including an employee on site gym and lunch exercise programs, a Social Club, a mental health committee, and a comprehensive training program with extensive learning and development opportunities. Visit our careers page to view our Total Rewards Package for this position!

Additional Information

Interested Candidates are Invited to Apply Online at by Tuesday, October 24,2023 at 4:30 p.m.

We thank all applicants in advance for their interest; however, only those selected for further consideration will be contacted. Applications will only be considered through the Parkland County website.

We are committed to fostering an inclusive workplace that welcomes, respects and values the multivariate diversity of current and prospective employees. We strive to provide reasonable access and accommodation throughout the recruitment and employment process. If you have any questions regarding this, please connect with our team at [email protected]

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