Customer Service Representative / Customer Support Associate

Overview

The Customer Service Associate has a unique role focused on creating a seamless delivery experience for our customers. You are responsible to educate the customer about the nuances of the delivery process and anticipate any obstacles and challenges. Discover a career designed to be different! 

Whether a Room & Board customer is picking up an order at our delivery center, interacting with us over the phone or opening their door to us, we take great pride in making them feel comfortable. As a Customer Service Associate with our home furnishings Delivery Center in Torrance, CA, you are the heart of our welcoming and professional atmosphere. You will work in an office setting to coordinate details associated with customer pick up and deliveries, being mindful of both the customer’s needs as well as the efficiencies of the delivery team as you create a seamless experience for each and every customer.

Location: 1390 Storm Parkway, Torrance, CA 90501

(This role is fully on-site)

Schedule: You will work a Monday – Friday schedule starting at 8:30am until 5:00pm.

What you’ll bring to be successful in this role as a Customer Service Associate:

You are a natural relationship builder and have confidence when it comes to navigating customer in the moment bringing a personalized touch no matter what the need. You bring excellent attention to detail, enjoy administrative tasks and have exceptional follow through. You are a confident decision-maker and adept at multi-tasking and using technology to support your work.

Other attributes, qualifications and experience you bring as a Customer Service professional:

• You bring a passion for serving the customer. You strive to be professional, pro-active and respectful when engaging with customers at every touch point. When a customer calls upset, you build confidence and loyalty by bringing calm to the situation and driving home the right solution.
• You naturally build relationships and see tasks through. You utilize current vendor partnerships and build new relationships as needed.
• “Going the extra mile” is part of your DNA. You look to take interactions and conversations with customers a step further by anticipating a need, quickly resolving an issue or genuinely sharing in their excitement about their new purchase.
• You focus on providing the right solution. You have the autonomy to navigate complex customer concerns that may require in the moment or long-term support with exceptional problem-solving, decision making and conflict resolution skills.
• You believe in teamwork. You work in close partnership with both retail and delivery team members to uphold our commitment to customer satisfaction.
• You embrace technology. You’re comfortable learning custom programs and tools for routing and navigation, order information, product specifications, etc. to effectively communicate with customers and retails/delivery team members. You are well-versed with Microsoft Office 365.
• You have 5+ years of relevant experience. You have a background in a relevant customer service or call center role.

What we offer our Customer Service Associates:

• Salary: $57,750 – $62,000 / year ($27.76 – $29.81 / hour)
• Salary offered is based on experience/qualifications.
• Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That’s why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life. Picture this: three weeks of paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. We’re talking about benefits that cover you from head to toe – physically, emotionally, and financially. To view all benefits offered by Room & Board, please visit: https://www.roomandboard.com/careers/benefits-wellbeing.ftl www.roomandboard.com/careers/benefits-wellbeing
• Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful. To learn more about our company and culture, please visit: https://www.roomandboard.com/careers/get-to-know-us
• A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated. To learn more, please visit https://www.roomandboard.com/careers/get-to-know-us/culture-of-respect

Application Deadline: This position will remain open until filled; there is no specified deadline.

Room & Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship. Visit https://www.roomandboard.com/about-us to learn more.

Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.

As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.

Discover a career designed to be different.

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