Customer Service Representative- Part-Time – Saturday and Sunday 11:00 a.m. to 7:30 p.m.
Job Category: Administrative
Requisition Number: CUSTO028305
Position Description:
This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.
Essential Duties and Responsibilities:
Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.
Other duties as assigned
Qualifications Required:
Benefits:
TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:
Preferred
Computer Skills
Intermediate
Customer Service
Some Knowledge
Preferred
High School or better.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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