Customer Service Representative

Job title:

Customer Service Representative

Company

Marketing Consultancy Lab

Job description

About Us:
At Marketing Consultancy Lab, we are dedicated to helping businesses grow and succeed through innovative marketing strategies and exceptional customer service. Based in Charlotte, NC, we pride ourselves on fostering a collaborative and dynamic work environment. Our team is driven by creativity, professionalism, and a passion for delivering the best possible results for our clients. As we continue to expand, we are looking for a Customer Service Representative to join our team and provide top-notch support to our valued customers.Job Description:
We are seeking a reliable and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our clients, helping them resolve issues, answer inquiries, and provide support with a positive attitude. Your commitment to excellent service will help maintain strong relationships with customers and contribute to the overall success of the company.Responsibilities:

• Handle customer inquiries through phone, email, and other communication channels.
• Provide accurate information about services and assist with order-related issues.
• Resolve customer complaints and concerns efficiently and professionally.
• Process returns, exchanges, and service-related requests in a timely manner.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Update and maintain customer records and provide feedback on service improvements.
• Collaborate with team members to ensure customer satisfaction and resolve issues.

Skills & Qualifications:

• Excellent communication skills, both written and verbal.
• Strong problem-solving and critical thinking abilities.
• Ability to manage customer concerns with a calm and friendly approach.
• Detail-oriented with excellent organizational skills.
• Basic computer skills and the ability to learn new software systems.
• Previous experience in customer service is preferred, but not required.

Benefits:

• Competitive salary range of $36,000 – $44,000 per year.
• Opportunities for career growth and advancement within the company.
• Health, dental, and vision insurance options.
• Paid time off, including vacation and holidays.
• A supportive and collaborative work environment.
• Comprehensive training and ongoing professional development.

Expected salary

$36000 – 44000 per year

Location

Charlotte, NC

Job date

Sat, 28 Dec 2024 08:53:14 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobs-near-me.eu) you saw this job posting.