Customer Service Representative – 2030349708 in Ferris, Texas

Get ready to grow with us!

Northwest Pipe Company is the nations leading manufacturer of water infrastructure products and with over 50 years of experience, were just getting started! Our business is growing, and were looking for great people to grow with us. Were immediately seeking a

Customer Service Representativeto join our ParkUSA team in

Ferris, TX.

Customer Service experience in Commercial / Home Construction preferred

We Offer:

• Medical, Dental, Vision, Life, ADandD Insurance
• Paid Vacation, Holidays, and Sick Time
• 401k Retirement Savings Plan with Employer Match
• Bonus Potential (2x per year)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Opportunities for Career Advancement
• Values-Driven Culture Committed to Diversity, Inclusion, and Safety

Our Values:

• Accountabilityis evident when we do what we say we are going to do and people accept responsibility for their actions. We do not point fingers and blame others. We own our actions.
• Commitmentis not only promising to do something, but actually investing in the necessary effort and actions to make it happen.
• Teamworkis essential for competing in a challenging and constantly changing business environment. Working together across all job functions is critical to achieving our success.

ABOUT THE JOB:

The responsibility of the Customer Service Representative is to provide all-around support to the Group Manager and Project Sales Representative. Duties include filing, organizing, taking phone calls, assisting with purchasing, submittals and general secretarial duties.

ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:

• Provide clerical and administrative support to the sales team.
• Create and distribute customer production tickets daily.
• Generate quotes and enter sales orders.
• Maintain and distribute department related information daily.
• Complete and maintain a variety of reports as directed by the PSR.
• Utilize software tools to manage a variety of tasks such as quotes, orders, requisitions, drawings, and packing slips.
• Assist in the implementation of operational projects as needed.
• Communicate with management about operations and/or dispatch processes.
• Assist with processing payments and other financial tasks as necessary.
• Communicate with customers about service issues as needed.
• Communicate with employees about scheduling and work assignments as needed.
• Regular, reliable, predictable attendance and performance of the essential functions.

KNOWLEDGE, SKILLS, ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong administrative and organizational skills with an attention to detail

Proficient in Microsoft Office

Excellent verbal and written communication skills

Strong customer service skills

Ability to work effectively as a team member, establish and maintain cooperative working relationships

Ability to self-manage and multitask

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