Customer Service Representative 2 in Lewiston, Idaho

This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2272235

LC State invites applications for the position of Customer Service
Representative 2.

Salary and rank based on experience and qualifications: $16.70 –
$17.40 per hour

Required Qualifications:

• Some knowledge of interviewing methods
• Experience interpreting, explaining, and applying regulations, laws,
  or complex policies to carry out assignments
• Experience accessing data using a computerized system
• Experience independently handling complaints and upset individuals
  in a business setting
• Experience conducting sensitive fact-finding interviews

Preferred Qualifications:

• Associate’s degree from a regionally accredited college or
  university
• Intermediate word processing skills (40 WPM).
• Intermediate database skills to include creating, formatting,
  editing, sorting, filtering, printing, and storing data in
  pre-designed tables, customizing tables, importing and exporting
  data to tables, creating forms and simple reports, setting
  relationships between tables, converting, transferring or importing
  data, design and create complex queries and reports.

Responsibilities:

Provides customer-focused customer service, conducts in-depth, in-person
or on-the-phone verbal interviews to offer specialized and technical
program knowledge to customers, including instructors, students,
internal customers, business and industry partners, and customized
clients; registers students and provides clerical and technical support
and back up for all Workforce Training.

Additional duties include direct and indirect activities to support
recruitment and retention of students.

Application Procedure:Please upload all of the following documents
or your application may not be considered for review.

• Cover Letter/Letter of Interest
• Resume/Curriculum Vitae
• Contact Information or Letters for three (3) Professional References

This position is open until filled; however, applications received on or
before October 4, 2024, will receive first consideration. Posting will
remain open until a suitable pool of candidates is identified.

This position is subject to the successful completion of a criminal
background check and may also be subject to an education verification.
LC State is an EEO/AA/VETS employer.

For more information, or to apply now, you must go to the website below.
Please DO NOT email your resume to us as we only accept applications
through our website.

https://lcsc.applicantpro.com/jobs/3509612-141920.html