Customer Service Key Holder in Vaughan, Ontario

Summary:

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities:

• Provide supervision and leadership to the team members of the department, in partnership with the manager

• Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution

• Foster the growth and development of team members by training various standard operating procedures and processes

• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager

• Perform administrative tasks related to their assigned department

• Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis

• Promote company programs to team members and customers

• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed

• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope

• Assist in other areas of the store when business needs dictate

Qualifications:

• Two or more years of supervisory experience in a sales or service environment is preferred

• Open availability – this position will be required to work store opening and closing shifts, as well as on weekends

• High school diploma or equivalent is preferred

• Ability to evaluate customers’ needs and make recommendations based on needs

• Ability to provide superior customer service and exceed customer’s expectations

• Ability to use good judgment and logic

• Experience in a related field or outdoor lifestyle

• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Fun work environment

• Competitive wages

• Excellent benefits

• Unlimited career advancement opportunities

• Bass Pro Cares Fund

Bass Pro Shops